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NZ

NZ · Founded 1940

Air New Zealand

Based in Auckland, New Zealand

4.6★★★★★★★★★★

Overall, from 5 metrics

🛫 Hubs AKL · CHC · WLG🎟️ Airpoints🗺️ 6 airports we track

Air New Zealand (NZ) is based in Auckland, New Zealand, hubs at AKL, CHC, WLG, flying since 1940. Rated 4.6/5 on on-time performance, hospitality, food, and drinks.

Ratings

Each metric is scored 1–5. The overall rating is their average.

On-time performance
5
Hospitality
5
Food & beverage
3
Drinks
5
Customer service
5
What a 5 means for each metric›
On-time performance
arrives on schedule
Hospitality
crew is friendly and attentive
Food & beverage
quality meals and snacks
Drinks
good selection, generous pours
Customer service
answers the phone and fixes the problem

The essentials

Where they fly from, how to earn with them, and who to call when it goes wrong.

Headquarters
Auckland, New Zealand
Hubs
AKLCHCWLG
Mileage program
Airpoints ↗
Elite status
Airpoints
Customer service
Unknown

Airpoints status

Full status page ↗

Airpoints status is earned on Status Points over a 12-month membership year on Air New Zealand and Star Alliance carriers; Koru membership is a separate paid lounge program. Air New Zealand is a Star Alliance member, so Gold and Elite are Star Alliance Gold. Confirm current thresholds on airnewzealand.co.nz.

  1. 1Member

    How to earn it

    Free to join.

    What it gets you

    Earn and redeem miles; no elite benefits.

    At the lounge door

    No status lounge access. Lounge entry is by cabin, membership, or a card.

  2. 2Silver

    Star Alliance Silver

    How to earn it

    450 Status Points.

    What it gets you

    Priority check-in, an extra bag, a points bonus, and lounge passes.

    At the lounge door

    Air New Zealand lounges via annual passes on same-day Air NZ flights. No Star Alliance lounges elsewhere.

  3. 3Gold

    Star Alliance Gold

    How to earn it

    900 Status Points.

    What it gets you

    Lounge access across Star Alliance, priority everything, a higher bonus, upgrades when available.

    At the lounge door

    Air New Zealand lounges with a guest on same-day Air NZ flights, and Star Alliance Gold lounges, with one guest, whenever you fly a Star Alliance carrier the same day, in any cabin.

  4. 4Elite

    Star Alliance Gold

    How to earn it

    1,500 Status Points.

    What it gets you

    Top published tier: the best priority, more guests, a dedicated line, and recognition on partners.

    At the lounge door

    Air New Zealand lounges with guests, and Star Alliance Gold lounges, with one guest, whenever you fly a Star Alliance carrier the same day, in any cabin.

  5. 5Elite Priority One

    Star Alliance Gold

    How to earn it

    By invitation.

    What it gets you

    The invitation-only tier: personal service and every Elite benefit and more.

    At the lounge door

    Air New Zealand lounges with guests, and Star Alliance Gold lounges, with one guest, whenever you fly a Star Alliance carrier the same day, in any cabin.

What Airpoints Airpoints Dollars are worth

All 100 programs ↗

The average value of a point, in the currency you spend.

Per Airpoints Dollar

$0.60

Per 1,000 Airpoints Dollars

$600.00

Your 10,000 Airpoints Dollars

$6,000.00

Average across the redemptions Airpoints members typically make; a single award can be worth much more or much less. Compare every program.

Where they fly

Airports and terminals Air New Zealand serves, from the lounges it operates there.

  • AKLAuckland AirportDomestic Terminal · International Terminal
  • HNLDaniel K. Inouye InternationalTerminal 2
  • MELMelbourne AirportTerminal 2 (International)
  • SFOSan Francisco InternationalInternational Terminal G
  • SINSingapore ChangiTerminal 3
  • SYDSydney Kingsford SmithTerminal 1 (International)

Safety record

Last 10 years

0

people killed

All time

274

people killed

People killed in accidents involving this airline's flights, on board and on the ground. Counted Sep 18, 2026. Source

Traveller reviews

What people who've been say. One review each; you can update yours.

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Comments

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