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VN

VN · Founded 1956

Vietnam Airlines

Based in Hanoi, Vietnam

3.4★★★★★★★★★★

Overall, from 5 metrics

🛫 Hubs HAN · SGN🎟️ Lotusmiles🗺️ 4 airports we track

Vietnam Airlines (VN) is based in Hanoi, Vietnam, hubs at HAN, SGN, flying since 1956. Rated 3.4/5 on on-time performance, hospitality, food, and drinks.

Ratings

Each metric is scored 1–5. The overall rating is their average.

On-time performance
3
Hospitality
3
Food & beverage
4
Drinks
3
Customer service
4
What a 5 means for each metric›
On-time performance
arrives on schedule
Hospitality
crew is friendly and attentive
Food & beverage
quality meals and snacks
Drinks
good selection, generous pours
Customer service
answers the phone and fixes the problem

The essentials

Where they fly from, how to earn with them, and who to call when it goes wrong.

Headquarters
Hanoi, Vietnam
Hubs
HANSGN
Mileage program
Lotusmiles ↗
Elite status
Lotusmiles
Customer service
Unknown

Lotusmiles status

Full status page ↗

Lotusmiles status is earned on qualifying miles or segments over a 12-month period on Vietnam Airlines and SkyTeam carriers, with Million Miler on lifetime accumulation. Vietnam Airlines is a SkyTeam member, so Gold and above are SkyTeam Elite Plus. Confirm current thresholds on vietnamairlines.com.

  1. 1Member

    How to earn it

    Free to join.

    What it gets you

    Earn and redeem miles; no elite benefits.

    At the lounge door

    No status lounge access. Lounge entry is by cabin, membership, or a card.

  2. 2Titanium

    SkyTeam Elite

    How to earn it

    The entry threshold on qualifying miles or segments; numbers on the program's page.

    What it gets you

    Priority check-in, an extra bag, a mileage bonus.

    At the lounge door

    No alliance lounge access. Any lounge benefit is the airline's own and only on its own flights.

  3. 3Gold

    SkyTeam Elite Plus

    How to earn it

    The next threshold on qualifying miles or segments.

    What it gets you

    Lounge access across SkyTeam, priority everything, a higher bonus.

    At the lounge door

    Vietnam Airlines Lotus lounges with a guest on same-day Vietnam Airlines flights, and SkyTeam lounges, with one guest, whenever you fly a SkyTeam international flight the same day, in any cabin.

  4. 4Platinum

    SkyTeam Elite Plus

    How to earn it

    The top annual threshold on qualifying miles or segments.

    What it gets you

    Better priority, upgrades when available, a dedicated line.

    At the lounge door

    Lotus lounges with a guest, and SkyTeam lounges, with one guest, whenever you fly a SkyTeam international flight the same day, in any cabin.

  5. 5Million Miler

    SkyTeam Elite Plus

    How to earn it

    1,000,000 lifetime qualifying miles.

    What it gets you

    Platinum benefits for life.

    At the lounge door

    Lotus lounges with a guest, and SkyTeam lounges, with one guest, whenever you fly a SkyTeam international flight the same day, in any cabin.

What Lotusmiles miles are worth

All 100 programs ↗

The average value of a point, in the currency you spend.

Per mile

$0.005

Per 1,000 miles

$5.00

Your 10,000 miles

$50.00

Average across the redemptions Lotusmiles members typically make; a single award can be worth much more or much less. Compare every program.

Where they fly

Airports and terminals Vietnam Airlines serves, from the lounges it operates there.

  • CDGParis Charles de GaulleTerminal 2C
  • LHRLondon HeathrowTerminal 4
  • NRTTokyo Narita InternationalTerminal 1
  • SINSingapore ChangiTerminal 3

Safety record

Last 10 years

0

people killed

All time

182

people killed

People killed in accidents involving this airline's flights, on board and on the ground. Counted Sep 18, 2026. Source

Traveller reviews

What people who've been say. One review each; you can update yours.

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Comments

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