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WN

WN · Founded 1967

Southwest Airlines

Based in Dallas, Texas, United States

4.4★★★★★★★★★★

Overall, from 5 metrics

🛫 Hubs DAL · MDW · LAS · BWI +2🎟️ Rapid Rewards🗺️ 23 airports we track

Southwest Airlines (WN) is based in Dallas, Texas, United States, hubs at DAL, MDW, LAS, BWI, DEN, PHX, flying since 1967. Rated 4.4/5 on on-time performance, hospitality, food, and drinks.

Ratings

Each metric is scored 1–5. The overall rating is their average.

On-time performance
4
Hospitality
5
Food & beverage
5
Drinks
4
Customer service
4
What a 5 means for each metric›
On-time performance
arrives on schedule
Hospitality
crew is friendly and attentive
Food & beverage
quality meals and snacks
Drinks
good selection, generous pours
Customer service
answers the phone and fixes the problem

The essentials

Where they fly from, how to earn with them, and who to call when it goes wrong.

Headquarters
Dallas, Texas, United States
Hubs
DALMDWLASBWIDENPHX
Mileage program
Rapid Rewards ↗
Elite status
Rapid Rewards
Customer service
+1-800-435-9792

Rapid Rewards status

Full status page ↗

A-List is earned on flights or tier-qualifying points in a calendar year. Southwest belongs to no alliance and, until its own lounges open, has no lounge to give; status is about boarding position, standby and bonus points. Confirm current thresholds on southwest.com.

  1. 1Member

    How to earn it

    Free to join.

    What it gets you

    Earn and redeem miles; no elite benefits.

    At the lounge door

    No status lounge access. Lounge entry is by cabin, membership, or a card.

  2. 2A-List

    How to earn it

    20 qualifying one-way flights or 35,000 tier-qualifying points.

    What it gets you

    Priority boarding position, free same-day standby, a dedicated phone line, and a 25% points bonus.

    At the lounge door

    No alliance lounge access; the airline is not in Star Alliance, oneworld or SkyTeam.

  3. 3A-List Preferred

    How to earn it

    40 qualifying flights or 70,000 tier-qualifying points.

    What it gets you

    Everything A-List gives, free in-flight Wi-Fi, same-day change with no fare difference, and a 100% bonus.

    At the lounge door

    No alliance lounge access; the airline is not in Star Alliance, oneworld or SkyTeam.

What Rapid Rewards points are worth

All 100 programs ↗

The average value of a point, in the currency you spend.

Per point

$0.0125

Per 1,000 points

$12.50

Your 10,000 points

$125.00

Average across the redemptions Rapid Rewards members typically make; a single award can be worth much more or much less. Compare every program · Buy points ↗.

Where they fly

Airports and terminals Southwest Airlines serves, from the lounges it operates there.

  • AUSAustin-BergstromBarbara Jordan Terminal
  • BNANashville InternationalConcourse C · Concourse D
  • BOSBoston Logan InternationalTerminal B
  • CLTCharlotte Douglas InternationalConcourse A
  • CUNCancún InternationalTerminal 4
  • DALDallas Love FieldMain Terminal
  • DENDenver InternationalConcourse C
  • DTWDetroit Metropolitan Wayne CountyNorth Terminal
  • FLLFort Lauderdale-Hollywood InternationalTerminal 1
  • HNLDaniel K. Inouye InternationalTerminal 2
  • HOUWilliam P. HobbyMain Terminal
  • IAHGeorge Bush IntercontinentalTerminal A
  • LASHarry Reid InternationalTerminal 1
  • LAXLos Angeles InternationalTerminal 1
  • LGALaGuardiaTerminal B
  • MSYLouis Armstrong New Orleans InternationalConcourse B
  • ORDChicago O'Hare InternationalTerminal 5
  • PDXPortland InternationalConcourse D · Concourse E
  • PHXPhoenix Sky Harbor InternationalTerminal 4
  • PITPittsburgh InternationalAirside Terminal
  • SEASeattle-Tacoma InternationalConcourse B
  • SFOSan Francisco InternationalTerminal 2
  • SLCSalt Lake City InternationalConcourse B

Safety record

Last 10 years

1

person killed

All time

2

people killed

People killed in accidents involving this airline's flights, on board and on the ground. Counted Sep 18, 2026. Source

Traveller reviews

What people who've been say. One review each; you can update yours.

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