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AA

AA · Founded 1930

American Airlines

Based in Fort Worth, Texas, United States

4.8★★★★★★★★★★

Overall, from 5 metrics

🛫 Hubs DFW · CLT · ORD · LAX +5🎟️ AAdvantage🗺️ 51 airports we track

American Airlines (AA) is based in Fort Worth, Texas, United States, hubs at DFW, CLT, ORD, LAX, MIA, JFK, PHL, PHX, DCA, flying since 1930. Rated 4.8/5 on on-time performance, hospitality, food, and drinks.

Ratings

Each metric is scored 1–5. The overall rating is their average.

On-time performance
4
Hospitality
5
Food & beverage
5
Drinks
5
Customer service
5
What a 5 means for each metric›
On-time performance
arrives on schedule
Hospitality
crew is friendly and attentive
Food & beverage
quality meals and snacks
Drinks
good selection, generous pours
Customer service
answers the phone and fixes the problem

The essentials

Where they fly from, how to earn with them, and who to call when it goes wrong.

Headquarters
Fort Worth, Texas, United States
Hubs
DFWCLTORDLAXMIAJFKPHLPHXDCA
Mileage program
AAdvantage ↗
Elite status
AAdvantage
Customer service
+1-800-433-7300

AAdvantage status

Full status page ↗

AAdvantage status is earned on Loyalty Points in a qualification year that runs March through February: one point per base mile from flying, plus points from AAdvantage cards and partners. American is a oneworld founder, so Platinum is oneworld Sapphire and Platinum Pro and above are Emerald. Confirm current thresholds on aa.com.

  1. 1Member

    How to earn it

    Free to join.

    What it gets you

    Earn and redeem miles; no elite benefits.

    At the lounge door

    No status lounge access. Lounge entry is by cabin, membership, or a card.

  2. 2Gold

    oneworld Ruby

    How to earn it

    40,000 Loyalty Points.

    What it gets you

    Complimentary upgrades after higher tiers, a free checked bag, Main Cabin Extra at check-in, priority boarding.

    At the lounge door

    No lounge access from status. Admirals Club needs a membership, a Citi Executive card, or an eligible premium ticket.

  3. 3Platinum

    oneworld Sapphire

    How to earn it

    75,000 Loyalty Points.

    What it gets you

    Higher upgrade priority, Main Cabin Extra at booking, two free bags, priority check-in and security.

    At the lounge door

    Admirals Club, with one guest, when flying a same-day international oneworld itinerary; oneworld business lounges abroad on any oneworld flight. Not Admirals Clubs on domestic trips.

  4. 4Platinum Pro

    oneworld Emerald

    How to earn it

    125,000 Loyalty Points.

    What it gets you

    Complimentary upgrades on more routes, better priority, three free bags, and systemwide upgrade choices.

    At the lounge door

    oneworld first and business lounges, with one guest, whenever you fly a oneworld carrier the same day, in any cabin. Admirals Club and Flagship Lounge on international oneworld itineraries.

  5. 5Executive Platinum

    oneworld Emerald

    How to earn it

    200,000 Loyalty Points.

    What it gets you

    Top published tier: first for upgrades, systemwide upgrades, a dedicated line, and the most Loyalty Point Rewards choices.

    At the lounge door

    oneworld first and business lounges, with one guest, whenever you fly a oneworld carrier the same day, in any cabin. Admirals Club and Flagship Lounge on international oneworld itineraries.

  6. 6ConciergeKey

    oneworld Emerald

    How to earn it

    By invitation, based on very high annual spend.

    What it gets you

    Personal escorts and rebooking, the best upgrade priority American has, and Admirals Club membership included.

    At the lounge door

    Admirals Club on any same-day American flight, Flagship Lounge on qualifying itineraries, and every oneworld lounge.

What AAdvantage miles are worth

All 100 programs ↗

The average value of a point, in the currency you spend.

Per mile

$0.0145

Per 1,000 miles

$14.50

Your 10,000 miles

$145.00

Average across the redemptions AAdvantage members typically make; a single award can be worth much more or much less. Compare every program · Buy miles ↗.

Where they fly

Airports and terminals American Airlines serves, from the lounges it operates there.

  • AKLAuckland AirportInternational Terminal
  • ATLHartsfield-Jackson Atlanta InternationalConcourse T
  • AUSAustin-BergstromBarbara Jordan Terminal
  • BNANashville InternationalConcourse C
  • BOSBoston Logan InternationalTerminal B
  • CDGParis Charles de GaulleTerminal 2A
  • CLTCharlotte Douglas InternationalConcourse A · Concourse B · Concourse C · Concourse D
  • CUNCancún InternationalTerminal 3
  • DCARonald Reagan Washington NationalTerminal 2
  • DENDenver InternationalConcourse C
  • DFWDallas/Fort Worth InternationalTerminal A · Terminal B · Terminal C · Terminal D · Terminal E
  • DTWDetroit Metropolitan Wayne CountyNorth Terminal
  • EWRNewark Liberty InternationalTerminal A
  • FCORome FiumicinoTerminal 3
  • FLLFort Lauderdale-Hollywood InternationalTerminal 3
  • GRUSão Paulo/Guarulhos InternationalTerminal 3
  • HNDTokyo HanedaTerminal 3
  • HNLDaniel K. Inouye InternationalTerminal 2
  • HOUWilliam P. HobbyMain Terminal
  • IADWashington Dulles InternationalConcourse B
  • IAHGeorge Bush IntercontinentalTerminal A
  • JFKJohn F. Kennedy InternationalTerminal 8
  • LASHarry Reid InternationalTerminal 1
  • LAXLos Angeles InternationalTerminal 4
  • LGALaGuardiaTerminal B
  • LHRLondon HeathrowTerminal 3
  • MADAdolfo Suárez Madrid-BarajasTerminal 4S
  • MCOOrlando InternationalTerminal B
  • MEXMexico City InternationalTerminal 1
  • MIAMiami InternationalConcourse D · Concourse E
  • MSPMinneapolis-Saint Paul InternationalTerminal 1
  • MSYLouis Armstrong New Orleans InternationalConcourse B
  • MUCMunich AirportTerminal 1
  • NRTTokyo Narita InternationalTerminal 2
  • ORDChicago O'Hare InternationalTerminal 3
  • PDXPortland InternationalConcourse C
  • PHLPhiladelphia InternationalTerminal A-West · Terminal B · Terminal F
  • PHXPhoenix Sky Harbor InternationalTerminal 4
  • PITPittsburgh InternationalAirside Terminal
  • RDURaleigh-Durham InternationalTerminal 2
  • SANSan Diego InternationalTerminal 2
  • SEASeattle-Tacoma InternationalConcourse D
  • SFOSan Francisco InternationalTerminal 1
  • SJCSan Jose Mineta InternationalTerminal A
  • SLCSalt Lake City InternationalConcourse B
  • STLSt. Louis Lambert InternationalTerminal 1
  • SYDSydney Kingsford SmithTerminal 1 (International)
  • TPATampa InternationalAirside F
  • YVRVancouver InternationalInternational Terminal
  • YYZToronto Pearson InternationalTerminal 3
  • ZRHZurich AirportTerminal E

Safety record

Last 10 years

0

people killed

All time

63

people killed

People killed in accidents involving this airline's flights, on board and on the ground. Counted Sep 18, 2026. Source

Traveller reviews

What people who've been say. One review each; you can update yours.

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