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AV

AV · Founded 1919

Avianca

Based in Bogotá, Colombia

2.8★★★★★★★★★★

Overall, from 5 metrics

🛫 Hubs BOG · SAL🎟️ LifeMiles🗺️ 10 airports we track

Avianca (AV) is based in Bogotá, Colombia, hubs at BOG, SAL, flying since 1919. Rated 2.8/5 on on-time performance, hospitality, food, and drinks.

Ratings

Each metric is scored 1–5. The overall rating is their average.

On-time performance
3
Hospitality
3
Food & beverage
4
Drinks
2
Customer service
2
What a 5 means for each metric›
On-time performance
arrives on schedule
Hospitality
crew is friendly and attentive
Food & beverage
quality meals and snacks
Drinks
good selection, generous pours
Customer service
answers the phone and fixes the problem

The essentials

Where they fly from, how to earn with them, and who to call when it goes wrong.

Headquarters
Bogotá, Colombia
Hubs
BOGSAL
Mileage program
LifeMiles ↗
Elite status
LifeMiles
Customer service
Unknown

LifeMiles status

Full status page ↗

LifeMiles elite status is earned on qualifying miles or segments in a calendar year on Avianca and Star Alliance partners. Avianca is a Star Alliance member, so Gold and Diamond are Star Alliance Gold. Confirm current thresholds on lifemiles.com.

  1. 1Member

    How to earn it

    Free to join.

    What it gets you

    Earn and redeem miles; no elite benefits.

    At the lounge door

    No status lounge access. Lounge entry is by cabin, membership, or a card.

  2. 2Silver

    Star Alliance Silver

    How to earn it

    About 15,000 qualifying miles or 15 segments.

    What it gets you

    Priority check-in, a free bag, a mileage bonus.

    At the lounge door

    No alliance lounge access. Any lounge benefit is the airline's own and only on its own flights.

  3. 3Gold

    Star Alliance Gold

    How to earn it

    About 35,000 qualifying miles or 30 segments.

    What it gets you

    Priority boarding and baggage, extra bags, upgrades on Avianca when available.

    At the lounge door

    Avianca lounges with a guest on same-day Avianca flights, and Star Alliance Gold lounges, with one guest, whenever you fly a Star Alliance carrier the same day, in any cabin.

  4. 4Diamond

    Star Alliance Gold

    How to earn it

    About 60,000 qualifying miles or 55 segments.

    What it gets you

    Top tier: the best priority, more upgrades, a dedicated line.

    At the lounge door

    Avianca lounges with a guest on same-day Avianca flights, and Star Alliance Gold lounges, with one guest, whenever you fly a Star Alliance carrier the same day, in any cabin.

What LifeMiles miles are worth

All 100 programs ↗

The average value of a point, in the currency you spend.

Per mile

$0.014

Per 1,000 miles

$14.00

Your 10,000 miles

$140.00

Average across the redemptions LifeMiles members typically make; a single award can be worth much more or much less. Compare every program.

Where they fly

Airports and terminals Avianca serves, from the lounges it operates there.

  • CUNCancún InternationalTerminal 2
  • DFWDallas/Fort Worth InternationalTerminal D
  • FLLFort Lauderdale-Hollywood InternationalTerminal 1
  • GRUSão Paulo/Guarulhos InternationalTerminal 2
  • IAHGeorge Bush IntercontinentalTerminal D
  • JFKJohn F. Kennedy InternationalTerminal 4
  • MCOOrlando InternationalTerminal C
  • MEXMexico City InternationalTerminal 1
  • MIAMiami InternationalConcourse J
  • TPATampa InternationalAirside F

Safety record

Last 10 years

0

people killed

All time

901

people killed

People killed in accidents involving this airline's flights, on board and on the ground. Counted Sep 18, 2026. Source

Traveller reviews

What people who've been say. One review each; you can update yours.

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Comments

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