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CA

CA · Founded 1988

Air China

Based in Beijing, China

3.2★★★★★★★★★★

Overall, from 5 metrics

🛫 Hubs PEK · PKX · CTU🎟️ PhoenixMiles🗺️ 6 airports we track

Air China (CA) is based in Beijing, China, hubs at PEK, PKX, CTU, flying since 1988. Rated 3.2/5 on on-time performance, hospitality, food, and drinks.

Ratings

Each metric is scored 1–5. The overall rating is their average.

On-time performance
4
Hospitality
3
Food & beverage
2
Drinks
4
Customer service
3
What a 5 means for each metric›
On-time performance
arrives on schedule
Hospitality
crew is friendly and attentive
Food & beverage
quality meals and snacks
Drinks
good selection, generous pours
Customer service
answers the phone and fixes the problem

The essentials

Where they fly from, how to earn with them, and who to call when it goes wrong.

Headquarters
Beijing, China
Hubs
PEKPKXCTU
Mileage program
PhoenixMiles ↗
Elite status
PhoenixMiles
Customer service
Unknown

PhoenixMiles status

Full status page ↗

PhoenixMiles status is earned on qualifying miles or segments over a 12-month period on Air China and Star Alliance carriers. Air China is a Star Alliance member, so Gold and Platinum are Star Alliance Gold. Confirm current thresholds on airchina.com.

  1. 1Member

    How to earn it

    Free to join.

    What it gets you

    Earn and redeem miles; no elite benefits.

    At the lounge door

    No status lounge access. Lounge entry is by cabin, membership, or a card.

  2. 2Silver

    Star Alliance Silver

    How to earn it

    The entry threshold on qualifying miles or segments; numbers on the program's page.

    What it gets you

    Priority check-in, an extra bag, a mileage bonus.

    At the lounge door

    No alliance lounge access. Any lounge benefit is the airline's own and only on its own flights.

  3. 3Gold

    Star Alliance Gold

    How to earn it

    The next threshold on qualifying miles or segments.

    What it gets you

    Lounge access across Star Alliance, priority everything, a higher bonus.

    At the lounge door

    Air China lounges with a guest on same-day Air China flights, and Star Alliance Gold lounges, with one guest, whenever you fly a Star Alliance carrier the same day, in any cabin.

  4. 4Platinum

    Star Alliance Gold

    How to earn it

    The top threshold on qualifying miles or segments.

    What it gets you

    Top tier: the best priority, upgrades, a dedicated line.

    At the lounge door

    Air China lounges with a guest, and Star Alliance Gold lounges, with one guest, whenever you fly a Star Alliance carrier the same day, in any cabin.

What PhoenixMiles miles are worth

All 100 programs ↗

The average value of a point, in the currency you spend.

Per mile

$0.01

Per 1,000 miles

$10.00

Your 10,000 miles

$100.00

Average across the redemptions PhoenixMiles members typically make; a single award can be worth much more or much less. Compare every program.

Where they fly

Airports and terminals Air China serves, from the lounges it operates there.

  • JFKJohn F. Kennedy InternationalTerminal 1
  • LGWLondon GatwickNorth Terminal
  • NRTTokyo Narita InternationalTerminal 1
  • SFOSan Francisco InternationalInternational Terminal G
  • SINSingapore ChangiTerminal 1
  • YYZToronto Pearson InternationalTerminal 1

Safety record

Last 10 years

0

people killed

All time

129

people killed

People killed in accidents involving this airline's flights, on board and on the ground. Counted Sep 18, 2026. Source

Traveller reviews

What people who've been say. One review each; you can update yours.

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Comments

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