Lounge Frog
Top 100Find a loungeAirlinesCardsDirectory

Search

Find airports, lounges, airlines, and pages

Lounge Frog

Find your lounge, hop in.

Top 100Find a loungeCardsLounge programsAirline statusLatest reviewsPrivacyTerms

© 2026 Lounge Frog

  1. Home
  2. Airlines
  3. Hawaiian Airlines
HA

HA · Founded 1929

Hawaiian Airlines

Based in Honolulu, Hawaii, United States

4.4★★★★★★★★★★

Overall, from 5 metrics

No longer flying🛫 Hubs HNL · OGG🎟️ Atmos Rewards🗺️ 6 airports we track

Hawaiian Airlines (HA) is based in Honolulu, Hawaii, United States, hubs at HNL, OGG, flew 1929–2026. Rated 4.4/5 on on-time performance, hospitality, food, and drinks.

Ratings

Each metric is scored 1–5. The overall rating is their average.

On-time performance
5
Hospitality
3
Food & beverage
5
Drinks
4
Customer service
5
What a 5 means for each metric›
On-time performance
arrives on schedule
Hospitality
crew is friendly and attentive
Food & beverage
quality meals and snacks
Drinks
good selection, generous pours
Customer service
answers the phone and fixes the problem

The essentials

Where they fly from, how to earn with them, and who to call when it goes wrong.

Headquarters
Honolulu, Hawaii, United States
Hubs
HNLOGG
Mileage program
Atmos Rewards ↗
Elite status
HawaiianMiles
Customer service
Unknown

HawaiianMiles status

Full status page ↗

Pualani status was earned on miles or segments in a calendar year. HawaiianMiles is being folded into Alaska's Atmos Rewards after the merger, so these tiers are the last of their kind; confirm on hawaiianairlines.com what they now map to.

  1. 1Member

    How to earn it

    Free to join.

    What it gets you

    Earn and redeem miles; no elite benefits.

    At the lounge door

    No status lounge access. Lounge entry is by cabin, membership, or a card.

  2. 2Pualani Gold

    How to earn it

    About 30,000 miles or 30 segments.

    What it gets you

    Priority check-in and boarding, two free bags, a 50% bonus, first-class upgrade certificates.

    At the lounge door

    No status lounge access. Hawaiian's Plumeria Lounge admits first-class passengers and Pualani Platinum.

  3. 3Pualani Platinum

    How to earn it

    About 50,000 miles or 60 segments.

    What it gets you

    Top tier: the highest priority, more upgrade certificates, a 100% bonus.

    At the lounge door

    The Plumeria Lounge at Honolulu on same-day Hawaiian flights, with one guest.

What HawaiianMiles (now Atmos Rewards) miles are worth

All 100 programs ↗

The average value of a point, in the currency you spend.

Per mile

$0.0155

Per 1,000 miles

$15.50

Your 10,000 miles

$155.00

Average across the redemptions HawaiianMiles (now Atmos Rewards) members typically make; a single award can be worth much more or much less. Compare every program.

Where they fly

Airports and terminals Hawaiian Airlines serves, from the lounges it operates there.

  • JFKJohn F. Kennedy InternationalTerminal 8
  • LASHarry Reid InternationalTerminal 3
  • LAXLos Angeles InternationalTerminal 6
  • PDXPortland InternationalConcourse C
  • SANSan Diego InternationalTerminal 2
  • SFOSan Francisco InternationalTerminal 1

Safety record

Last 10 years

0

people killed

All time

0

people killed

People killed in accidents involving this airline's flights, on board and on the ground. Counted Sep 18, 2026. Source

Traveller reviews

What people who've been say. One review each; you can update yours.

Been here? Sign in to rate this airline.
No reviews yet. Be the first.

Comments

Tips, corrections, and what it was like when you were there.

Sign in to leave a comment or reply.

Loading comments…