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JL

JL · Founded 1951

Japan Airlines

Based in Tokyo, Japan

5.0★★★★★★★★★★

Overall, from 5 metrics

🛫 Hubs HND · NRT🎟️ JAL Mileage Bank🗺️ 17 airports we track

Japan Airlines (JL) is based in Tokyo, Japan, hubs at HND, NRT, flying since 1951. Rated 5/5 on on-time performance, hospitality, food, and drinks.

Ratings

Each metric is scored 1–5. The overall rating is their average.

On-time performance
5
Hospitality
5
Food & beverage
5
Drinks
5
Customer service
5
What a 5 means for each metric›
On-time performance
arrives on schedule
Hospitality
crew is friendly and attentive
Food & beverage
quality meals and snacks
Drinks
good selection, generous pours
Customer service
answers the phone and fixes the problem

The essentials

Where they fly from, how to earn with them, and who to call when it goes wrong.

Headquarters
Tokyo, Japan
Hubs
HNDNRT
Mileage program
JAL Mileage Bank ↗
Elite status
JAL Mileage Bank
Customer service
Unknown

JAL Mileage Bank status

Full status page ↗

JAL Mileage Bank status is earned on FLY ON Points or qualifying flights in a calendar year on JAL and oneworld carriers, alongside the lifetime Life Status scheme introduced in 2024; JAL Global Club membership keeps Sapphire-level benefits for the long term. Japan Airlines is a oneworld member, so Sapphire is oneworld Sapphire and JGC Premier and Diamond are Emerald. Confirm current thresholds on jal.co.jp.

  1. 1Member

    How to earn it

    Free to join.

    What it gets you

    Earn and redeem miles; no elite benefits.

    At the lounge door

    No status lounge access. Lounge entry is by cabin, membership, or a card.

  2. 2Crystal

    oneworld Ruby

    How to earn it

    30,000 FLY ON Points or 30 flights.

    What it gets you

    Priority waitlist, an extra bag, a 25% bonus.

    At the lounge door

    No alliance lounge access. Any lounge benefit is the airline's own and only on its own flights.

  3. 3Sapphire

    oneworld Sapphire

    How to earn it

    50,000 FLY ON Points or 50 flights.

    What it gets you

    Sakura Lounge access, priority check-in and boarding, extra bags, a 35% bonus, and the door to JAL Global Club.

    At the lounge door

    JAL Sakura Lounges with a guest on same-day JAL flights, and oneworld business lounges, with one guest, whenever you fly a oneworld carrier the same day, in any cabin.

  4. 4JGC Premier

    oneworld Emerald

    How to earn it

    80,000 FLY ON Points or 80 flights, as a JAL Global Club member.

    What it gets you

    First Class lounges, the best seat priority, a 105% bonus.

    At the lounge door

    JAL First Class Lounges and Sakura Lounges with a guest on same-day JAL flights, and oneworld first and business lounges, with one guest, whenever you fly a oneworld carrier the same day, in any cabin.

  5. 5Diamond

    oneworld Emerald

    How to earn it

    100,000 FLY ON Points or 120 flights.

    What it gets you

    Top tier: First Class lounges, priority on everything, a 130% bonus, a dedicated line.

    At the lounge door

    JAL First Class Lounges and Sakura Lounges with a guest, and oneworld first and business lounges, with one guest, whenever you fly a oneworld carrier the same day, in any cabin.

What JAL Mileage Bank miles are worth

All 100 programs ↗

The average value of a point, in the currency you spend.

Per mile

$0.013

Per 1,000 miles

$13.00

Your 10,000 miles

$130.00

Average across the redemptions JAL Mileage Bank members typically make; a single award can be worth much more or much less. Compare every program.

Where they fly

Airports and terminals Japan Airlines serves, from the lounges it operates there.

  • CDGParis Charles de GaulleTerminal 2E
  • DFWDallas/Fort Worth InternationalTerminal D
  • HKGHong Kong InternationalTerminal 1
  • HNDTokyo HanedaTerminal 1 · Terminal 3
  • HNLDaniel K. Inouye InternationalTerminal 2
  • ICNIncheon InternationalTerminal 1
  • JFKJohn F. Kennedy InternationalTerminal 8
  • LAXLos Angeles InternationalTom Bradley International Terminal
  • LHRLondon HeathrowTerminal 3
  • MADAdolfo Suárez Madrid-BarajasTerminal 4S
  • NRTTokyo Narita InternationalTerminal 2
  • ORDChicago O'Hare InternationalTerminal 3
  • SANSan Diego InternationalTerminal 2
  • SEASeattle-Tacoma InternationalSouth Satellite
  • SFOSan Francisco InternationalInternational Terminal A
  • SINSingapore ChangiTerminal 1
  • YVRVancouver InternationalInternational Terminal

Safety record

Last 10 years

5

people killed

All time

781

people killed

People killed in accidents involving this airline's flights, on board and on the ground. Counted Sep 18, 2026. Source

Traveller reviews

What people who've been say. One review each; you can update yours.

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Comments

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