Virgin Australia
VA · Founded 2000
3.6
From 5 metrics
Virgin Australia (VA) is based in Brisbane, Queensland, Australia, hubs at BNE, MEL, SYD, ADL, PER, flying since 2000. Rated 3.6/5 on on-time performance, hospitality, food, and drinks.
Guide by Lounge Frog
- Headquarters
- Brisbane, Queensland, Australia
- Mileage program
- Velocity Frequent Flyer ↗
- Elite status
- Velocity Frequent Flyer
- Customer service
- +61 7 3295 2296
Where they fly
74 nonstop routesFrom Brisbane BNE· 21
- AdelaideADL
- CairnsCNS
- CanberraCBR
- DarwinDRW
- EmeraldEMD
- GladstoneGLT
- Hamilton IslandHTI
- HobartHBA
- LauncestonLST
- MackayMKY
- MelbourneMEL
- Mount IsaISA
- NadiNAN
- PerthPER
- Port VilaVLI
- ProserpinePPP
- QueenstownZQN
- RockhamptonROK
- SydneySYD
- TownsvilleTSV
- WilliamtownNTL
From Melbourne MEL· 12
- AdelaideADL
- CanberraCBR
- DarwinDRW
- Hamilton IslandHTI
- HobartHBA
- LauncestonLST
- MaroochydoreMCY
- NadiNAN
- PerthPER
- QueenstownZQN
- SydneySYD
- WilliamtownNTL
From Sydney SYD· 7
- AvaruaRARSeasonal
- Hamilton IslandHTI
- HobartHBA
- LauncestonLST
- MaroochydoreMCY
- NadiNAN
- QueenstownZQN
From Adelaide ADL· 5
- CanberraCBR
- HobartHBA
- LauncestonLSTSeasonal
- PerthPER
- SydneySYD
From Perth PER· 9
From Denpasar DPS· 5
From Doha DOH· 3
From Cairns CNS· 2
From Alice Springs ASP· 1
From Broome BME· 1
From Ballina BNK· 1
Route sources (including Wikipedia fallback): en.wikipedia.org ↗ (checked Oct 27, 2026), en.wikipedia.org ↗ (checked Oct 27, 2026), en.wikipedia.org ↗ (checked Oct 27, 2026), en.wikipedia.org ↗ (checked Oct 27, 2026) and 10 more.
Virgin Australia route map: every nonstop, new and ending routes →The same route map on Seats Frog, with seat maps and fleet
Terminals and lounges at 6 airportsHide the list
- ADLAdelaide Airport · Terminal 1
- BNEBrisbane Airport · Domestic Terminal, International Terminal
- CBRCanberra Airport · Main Terminal
- MELMelbourne Airport · Terminal 2 (International), Terminal 3 (Domestic)
- PERPerth Airport · Terminal 1
- SYDSydney Kingsford Smith · Terminal 1 (International), Terminal 2 (Domestic)
Ratings
What a 5 means for each metric
- On-time performance
- arrives on schedule
- Hospitality
- crew is friendly and attentive
- Food & beverage
- quality meals and snacks
- Drinks
- good selection, generous pours
- Customer service
- answers the phone and fixes the problem
Velocity Frequent Flyer status
Full status page ↗Velocity status is earned on Status Credits over a 12-month membership year, with a minimum number of eligible Virgin Australia sectors. Virgin Australia belongs to no alliance; its tiers unlock its own lounges and reciprocal benefits with partners like Qatar Airways and Singapore Airlines. Confirm current thresholds on velocityfrequentflyer.com.
1
Member
No status lounge access. Lounge entry is by cabin, membership, or a card.How to earn it
Free to join.
What it gets you
Earn and redeem miles; no elite benefits.
2
Silver
Virgin Australia Lounges via annual passes on same-day Virgin flights; no alliance lounges.How to earn it
250 Status Credits, with 2 eligible sectors.
What it gets you
Priority check-in and boarding, an extra bag, a 50% points bonus, lounge passes.
3
Gold
Virgin Australia Lounges with a guest on same-day Virgin flights, plus partner lounges on Singapore Airlines and Qatar Airways flights.How to earn it
500 Status Credits, with 4 eligible sectors.
What it gets you
Lounge access, priority everything, a 75% bonus, and partner lounge access with Singapore and Qatar.
4
Platinum
Virgin Australia Lounges and Beyond lounges with guests on same-day Virgin flights, plus partner lounges on Singapore and Qatar flights.How to earn it
1,000 Status Credits, with 8 eligible sectors.
What it gets you
Top published tier: the best priority, more guests, a 100% bonus, upgrade priority.
5
VIP
Virgin Australia Lounges and Beyond lounges with guests, plus partner lounges on Singapore and Qatar flights.How to earn it
By invitation.
What it gets you
The invitation-only tier: personal service and every Platinum benefit and more.
What Velocity Frequent Flyer points are worth
All 100 programs ↗Fleet
3 types · ↗ links open the airline's own seat maps- Boeing 737-80074
- Boeing 737 MAX 825
- Boeing 737-7009
Traveller reviews
What people who've been say. One review each; you can update yours.
No reviews yet. Be the first.
From social posts
Attributed posts curated by our editors. These do not affect traveller star averages.
- LoyaltyLobby@loyalty-lobby.bsky.social · Bluesky3/5Sentiment-derived
Positive opinion · Stars estimated from the post, not assigned by its author.
My United MileagePlus elite benefit experience on a Virgin Australia domestic flight in economy (horrors!). Most benefits were delivered, as United promised, but overall I believe Qantas has a better product. But good that there is at least some competition! loyaltylobby.com/2026/08/17/u...
Read original post ↗ - wistie.bsky.social@wistie.bsky.social · Bluesky1/5Sentiment-derived
Negative opinion · Stars estimated from the post, not assigned by its author.
My Virgin Australia curse continues and as always, the service and communication is terrible
Read original post ↗ - Peter W@peterw.bsky.social · Bluesky4/5Sentiment-derived
Positive opinion · Stars estimated from the post, not assigned by its author.
I’m glad the new Virgin Australia security screening area is finally finished at Brisbane domestic airport. Dropped my checked bag then went back up and breezed through. So good to finally not have to pull the electronics out of the bag.
Read original post ↗
From Lounge Frog
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