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VA

VA · Founded 2000

Virgin Australia

Flying since 2000

2.4★★★★★★★★★★

Overall, from 5 metrics

🗺️ 2 airports we track

Virgin Australia (VA), flying since 2000. Rated 2.4/5 on on-time performance, hospitality, food, and drinks.

Ratings

Each metric is scored 1–5. The overall rating is their average.

On-time performance
2
Hospitality
2
Food & beverage
3
Drinks
2
Customer service
3
What a 5 means for each metric›
On-time performance
arrives on schedule
Hospitality
crew is friendly and attentive
Food & beverage
quality meals and snacks
Drinks
good selection, generous pours
Customer service
answers the phone and fixes the problem

The essentials

Where they fly from, how to earn with them, and who to call when it goes wrong.

Headquarters
Unknown
Hubs
Unknown
Mileage program
Unknown
Elite status
Velocity Frequent Flyer
Customer service
Unknown

Velocity Frequent Flyer status

Full status page ↗

Velocity status is earned on Status Credits over a 12-month membership year, with a minimum number of eligible Virgin Australia sectors. Virgin Australia belongs to no alliance; its tiers unlock its own lounges and reciprocal benefits with partners like Qatar Airways and Singapore Airlines. Confirm current thresholds on velocityfrequentflyer.com.

  1. 1Member

    How to earn it

    Free to join.

    What it gets you

    Earn and redeem miles; no elite benefits.

    At the lounge door

    No status lounge access. Lounge entry is by cabin, membership, or a card.

  2. 2Silver

    How to earn it

    250 Status Credits, with 2 eligible sectors.

    What it gets you

    Priority check-in and boarding, an extra bag, a 50% points bonus, lounge passes.

    At the lounge door

    Virgin Australia Lounges via annual passes on same-day Virgin flights; no alliance lounges.

  3. 3Gold

    How to earn it

    500 Status Credits, with 4 eligible sectors.

    What it gets you

    Lounge access, priority everything, a 75% bonus, and partner lounge access with Singapore and Qatar.

    At the lounge door

    Virgin Australia Lounges with a guest on same-day Virgin flights, plus partner lounges on Singapore Airlines and Qatar Airways flights.

  4. 4Platinum

    How to earn it

    1,000 Status Credits, with 8 eligible sectors.

    What it gets you

    Top published tier: the best priority, more guests, a 100% bonus, upgrade priority.

    At the lounge door

    Virgin Australia Lounges and Beyond lounges with guests on same-day Virgin flights, plus partner lounges on Singapore and Qatar flights.

  5. 5VIP

    How to earn it

    By invitation.

    What it gets you

    The invitation-only tier: personal service and every Platinum benefit and more.

    At the lounge door

    Virgin Australia Lounges and Beyond lounges with guests, plus partner lounges on Singapore and Qatar flights.

What Velocity Frequent Flyer points are worth

All 100 programs ↗

The average value of a point, in the currency you spend.

Per point

$0.0115

Per 1,000 points

$11.50

Your 10,000 points

$115.00

Average across the redemptions Velocity Frequent Flyer members typically make; a single award can be worth much more or much less. Compare every program.

Where they fly

Airports and terminals Virgin Australia serves, from the lounges it operates there.

  • MELMelbourne AirportTerminal 2 (International) · Terminal 3 (Domestic)
  • SYDSydney Kingsford SmithTerminal 1 (International) · Terminal 2 (Domestic)

Safety record

Nobody has counted this airline's accident record yet. That is not the same as a clean one.

Traveller reviews

What people who've been say. One review each; you can update yours.

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Comments

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