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AC

AC · Founded 1937

Air Canada

Based in Saint-Laurent, Quebec, Canada

3.6★★★★★★★★★★

Overall, from 5 metrics

🛫 Hubs YYZ · YUL · YVR · YYC🎟️ Aeroplan🗺️ 37 airports we track

Air Canada (AC) is based in Saint-Laurent, Quebec, Canada, hubs at YYZ, YUL, YVR, YYC, flying since 1937. Rated 3.6/5 on on-time performance, hospitality, food, and drinks.

Ratings

Each metric is scored 1–5. The overall rating is their average.

On-time performance
3
Hospitality
3
Food & beverage
3
Drinks
5
Customer service
4
What a 5 means for each metric›
On-time performance
arrives on schedule
Hospitality
crew is friendly and attentive
Food & beverage
quality meals and snacks
Drinks
good selection, generous pours
Customer service
answers the phone and fixes the problem

The essentials

Where they fly from, how to earn with them, and who to call when it goes wrong.

Headquarters
Saint-Laurent, Quebec, Canada
Hubs
YYZYULYVRYYC
Mileage program
Aeroplan ↗
Elite status
Aeroplan
Customer service
+1-888-247-2262

Aeroplan status

Full status page ↗

Aeroplan Elite Status is earned on Status Qualifying Miles or Segments plus a Status Qualifying Dollars floor, over a calendar year, on Air Canada and partners. Air Canada is a Star Alliance founder: 35K and up is Star Alliance Gold. Confirm current thresholds on aircanada.com.

  1. 1Member

    How to earn it

    Free to join.

    What it gets you

    Earn and redeem miles; no elite benefits.

    At the lounge door

    No status lounge access. Lounge entry is by cabin, membership, or a card.

  2. 225K

    Star Alliance Silver

    How to earn it

    25,000 SQM or 25 SQS, with about $3,000 SQD.

    What it gets you

    Priority check-in and boarding, a free checked bag, eUpgrade credits, select benefits to choose from.

    At the lounge door

    Maple Leaf Lounge only with a membership, a card, or an eligible Business Class ticket.

  3. 335K

    Star Alliance Gold

    How to earn it

    35,000 SQM or 35 SQS, with about $4,000 SQD.

    What it gets you

    More eUpgrades, two free bags, priority security, and a wider choice of select benefits.

    At the lounge door

    Maple Leaf Lounges on same-day Air Canada flights (domestic included), and Star Alliance Gold lounges, with one guest, whenever you fly a Star Alliance carrier the same day, in any cabin.

  4. 450K

    Star Alliance Gold

    How to earn it

    50,000 SQM or 50 SQS, with about $6,000 SQD.

    What it gets you

    Higher upgrade priority, more eUpgrades, three free bags, and a guest pass or two for the lounge.

    At the lounge door

    Maple Leaf Lounges with a guest on same-day Air Canada flights, and Star Alliance Gold lounges, with one guest, whenever you fly a Star Alliance carrier the same day, in any cabin.

  5. 575K

    Star Alliance Gold

    How to earn it

    75,000 SQM or 75 SQS, with about $9,000 SQD.

    What it gets you

    Better priority still, the most eUpgrades short of the top, and concierge service on request.

    At the lounge door

    Maple Leaf Lounges with a guest on same-day Air Canada flights, and Star Alliance Gold lounges, with one guest, whenever you fly a Star Alliance carrier the same day, in any cabin.

  6. 6Super Elite

    Star Alliance Gold

    How to earn it

    100,000 SQM or 100 SQS, with about $20,000 SQD.

    What it gets you

    Top tier: first for upgrades, a personal concierge, and the widest pick of select benefits.

    At the lounge door

    Maple Leaf Lounges with a guest, and access to the Signature Suite on eligible fares; every Star Alliance Gold lounge.

What Aeroplan points are worth

All 100 programs ↗

The average value of a point, in the currency you spend.

Per point

$0.0145

Per 1,000 points

$14.50

Your 10,000 points

$145.00

Average across the redemptions Aeroplan members typically make; a single award can be worth much more or much less. Compare every program.

Where they fly

Airports and terminals Air Canada serves, from the lounges it operates there.

  • AUSAustin-BergstromBarbara Jordan Terminal
  • BOSBoston Logan InternationalTerminal B
  • CDGParis Charles de GaulleTerminal 2C
  • CLTCharlotte Douglas InternationalConcourse A
  • CUNCancún InternationalTerminal 3
  • DENDenver InternationalConcourse A
  • DFWDallas/Fort Worth InternationalTerminal E
  • DTWDetroit Metropolitan Wayne CountyNorth Terminal
  • DXBDubai InternationalTerminal 3 (Concourse C)
  • EWRNewark Liberty InternationalTerminal A
  • FCORome FiumicinoTerminal 3
  • FRAFrankfurt AirportTerminal 1 (A/Z) · Terminal 1 (B)
  • IADWashington Dulles InternationalConcourse B
  • LASHarry Reid InternationalTerminal 3
  • LAXLos Angeles InternationalTerminal 6
  • LGALaGuardiaTerminal B
  • LHRLondon HeathrowTerminal 2
  • MCOOrlando InternationalTerminal B
  • MEXMexico City InternationalTerminal 1
  • MIAMiami InternationalConcourse H
  • MSPMinneapolis-Saint Paul InternationalTerminal 1
  • MUCMunich AirportTerminal 2
  • NRTTokyo Narita InternationalTerminal 1
  • ORDChicago O'Hare InternationalTerminal 2
  • PDXPortland InternationalConcourse E
  • PHLPhiladelphia InternationalTerminal D
  • PHXPhoenix Sky Harbor InternationalTerminal 3
  • PITPittsburgh InternationalAirside Terminal
  • RDURaleigh-Durham InternationalTerminal 2
  • SEASeattle-Tacoma InternationalSouth Satellite
  • SFOSan Francisco InternationalTerminal 2
  • SINSingapore ChangiTerminal 2
  • STLSt. Louis Lambert InternationalTerminal 1
  • TPATampa InternationalAirside E
  • YVRVancouver InternationalDomestic Terminal · International Terminal
  • YYZToronto Pearson InternationalTerminal 1
  • ZRHZurich AirportTerminal E

Safety record

Last 10 years

0

people killed

All time

139

people killed

People killed in accidents involving this airline's flights, on board and on the ground. Counted Sep 18, 2026. Source

Traveller reviews

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