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QF

QF · Founded 1920

Qantas Airways

Based in Mascot, New South Wales, Australia

3.8★★★★★★★★★★

Overall, from 5 metrics

🛫 Hubs SYD · MEL · BNE · PER🎟️ Qantas Frequent Flyer🗺️ 10 airports we track

Qantas Airways (QF) is based in Mascot, New South Wales, Australia, hubs at SYD, MEL, BNE, PER, flying since 1920. Rated 3.8/5 on on-time performance, hospitality, food, and drinks.

Ratings

Each metric is scored 1–5. The overall rating is their average.

On-time performance
4
Hospitality
4
Food & beverage
4
Drinks
4
Customer service
3
What a 5 means for each metric›
On-time performance
arrives on schedule
Hospitality
crew is friendly and attentive
Food & beverage
quality meals and snacks
Drinks
good selection, generous pours
Customer service
answers the phone and fixes the problem

The essentials

Where they fly from, how to earn with them, and who to call when it goes wrong.

Headquarters
Mascot, New South Wales, Australia
Hubs
SYDMELBNEPER
Mileage program
Qantas Frequent Flyer ↗
Elite status
Qantas Frequent Flyer
Customer service
Unknown

Qantas Frequent Flyer status

Full status page ↗

Qantas status is earned on Status Credits over a 12-month membership year, with a minimum number of Qantas-flown sectors, on Qantas, Jetstar and oneworld carriers. Qantas is a oneworld founder, so Gold is Sapphire and Platinum and above are Emerald. Confirm current thresholds on qantas.com.

  1. 1Member

    How to earn it

    Free to join.

    What it gets you

    Earn and redeem miles; no elite benefits.

    At the lounge door

    No status lounge access. Lounge entry is by cabin, membership, or a card.

  2. 2Silver

    oneworld Ruby

    How to earn it

    300 Status Credits, with 4 Qantas sectors.

    What it gets you

    Priority check-in and waitlist, an extra bag, a 50% points bonus.

    At the lounge door

    No status lounge access; Qantas Club membership or a premium ticket opens Qantas lounges. Some domestic lounge passes come with Silver.

  3. 3Gold

    oneworld Sapphire

    How to earn it

    700 Status Credits, with 4 Qantas sectors.

    What it gets you

    Qantas Club and international Business lounges, priority boarding and security, a 75% bonus.

    At the lounge door

    Qantas Club and Qantas International Business lounges with a guest on same-day Qantas flights, and oneworld business lounges, with one guest, whenever you fly a oneworld carrier the same day, in any cabin.

  4. 4Platinum

    oneworld Emerald

    How to earn it

    1,400 Status Credits, with 4 Qantas sectors.

    What it gets you

    First lounges, guaranteed seats, a 100% bonus, upgrade priority, and gifted Gold for a nominee.

    At the lounge door

    Qantas First lounges (Sydney, Melbourne, LA, Singapore) with a guest, and oneworld first and business lounges, with one guest, whenever you fly a oneworld carrier the same day, in any cabin.

  5. 5Platinum One

    oneworld Emerald

    How to earn it

    3,600 Status Credits, with 2,700 on Qantas.

    What it gets you

    Top published tier: personal service, the best upgrade priority, extra lounge guests.

    At the lounge door

    Qantas First lounges with two guests on same-day Qantas flights, and oneworld first and business lounges, with one guest, whenever you fly a oneworld carrier the same day, in any cabin.

  6. 6Chairman's Lounge

    oneworld Emerald

    How to earn it

    By invitation.

    What it gets you

    The invitation-only tier: the Chairman's Lounge at major Australian airports and every Platinum One benefit.

    At the lounge door

    The Chairman's Lounge with a guest, every Qantas First lounge, and oneworld first and business lounges, with one guest, whenever you fly a oneworld carrier the same day, in any cabin.

What Qantas Frequent Flyer points are worth

All 100 programs ↗

The average value of a point, in the currency you spend.

Per point

$0.012

Per 1,000 points

$12.00

Your 10,000 points

$120.00

Shared by Qantas Airways, Jetstar. Average across the redemptions Qantas Frequent Flyer members typically make; a single award can be worth much more or much less. Compare every program.

Where they fly

Airports and terminals Qantas Airways serves, from the lounges it operates there.

  • AKLAuckland AirportInternational Terminal
  • DFWDallas/Fort Worth InternationalTerminal D
  • HNLDaniel K. Inouye InternationalTerminal 2
  • JFKJohn F. Kennedy InternationalTerminal 8
  • LAXLos Angeles InternationalTom Bradley International Terminal
  • LHRLondon HeathrowTerminal 3
  • MELMelbourne AirportTerminal 1 (Domestic) · Terminal 2 (International)
  • NRTTokyo Narita InternationalTerminal 2
  • SINSingapore ChangiTerminal 1
  • SYDSydney Kingsford SmithTerminal 1 (International) · Terminal 3 (Domestic)

Safety record

Last 10 years

0

people killed

All time

104

people killed

People killed in accidents involving this airline's flights, on board and on the ground. Counted Sep 18, 2026. Source

Traveller reviews

What people who've been say. One review each; you can update yours.

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