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UA

UA · Founded 1926

United Airlines

Based in Chicago, Illinois, United States

3.8★★★★★★★★★★

Overall, from 5 metrics

🛫 Hubs ORD · DEN · IAH · EWR +4🎟️ MileagePlus🗺️ 59 airports we track

United Airlines (UA) is based in Chicago, Illinois, United States, hubs at ORD, DEN, IAH, EWR, SFO, IAD, LAX, GUM, flying since 1926. Rated 3.8/5 on on-time performance, hospitality, food, and drinks.

Ratings

Each metric is scored 1–5. The overall rating is their average.

On-time performance
5
Hospitality
3
Food & beverage
5
Drinks
3
Customer service
3
What a 5 means for each metric›
On-time performance
arrives on schedule
Hospitality
crew is friendly and attentive
Food & beverage
quality meals and snacks
Drinks
good selection, generous pours
Customer service
answers the phone and fixes the problem

The essentials

Where they fly from, how to earn with them, and who to call when it goes wrong.

Headquarters
Chicago, Illinois, United States
Hubs
ORDDENIAHEWRSFOIADLAXGUM
Mileage program
MileagePlus ↗
Elite status
MileagePlus
Customer service
Unknown

MileagePlus status

Full status page ↗

Premier status is earned on Premier Qualifying Points (PQP, from spend) and Premier Qualifying Flights (PQF) in a calendar year, with a small minimum of United or United Express flights. It runs through the following January. United is a Star Alliance founder, so Gold and up is Star Alliance Gold worldwide. Confirm the current year's thresholds on united.com.

  1. 1Member

    How to earn it

    Free to join.

    What it gets you

    Earn and redeem miles; no elite benefits.

    At the lounge door

    No status lounge access. Lounge entry is by cabin, membership, or a card.

  2. 2Premier Silver

    Star Alliance Silver

    How to earn it

    About 5,000 PQP, or 4,000 PQP with 15 PQF.

    What it gets you

    Complimentary Economy Plus at check-in, a free checked bag, priority boarding, and a shot at upgrades after everyone above you.

    At the lounge door

    No lounge access from status. United Club needs a membership, a card, or an eligible Polaris ticket.

  3. 3Premier Gold

    Star Alliance Gold

    How to earn it

    About 10,000 PQP, or 8,000 PQP with 30 PQF.

    What it gets you

    Economy Plus at booking, two free bags, priority security and check-in, PlusPoints upgrades on longer routes.

    At the lounge door

    United Club and Star Alliance Gold lounges, with one guest, when flying a Star Alliance carrier on a same-day international itinerary; Star Gold lounges abroad on any Star Alliance flight. Not United Clubs on domestic-only trips.

  4. 4Premier Platinum

    Star Alliance Gold

    How to earn it

    About 15,000 PQP, or 12,000 PQP with 45 PQF.

    What it gets you

    Higher upgrade priority, more PlusPoints, three free bags, waived same-day change fees.

    At the lounge door

    Star Alliance Gold lounges, with one guest, whenever you fly a Star Alliance carrier the same day, in any cabin. United Club on international Star Alliance itineraries.

  5. 5Premier 1K

    Star Alliance Gold

    How to earn it

    About 22,000 PQP, or 18,000 PQP with 60 PQF.

    What it gets you

    Top published tier: first in line for upgrades, the most PlusPoints, a dedicated phone line, and Global Services consideration.

    At the lounge door

    Star Alliance Gold lounges, with one guest, whenever you fly a Star Alliance carrier the same day, in any cabin. United Club on international Star Alliance itineraries.

  6. 6Global Services

    Star Alliance Gold

    How to earn it

    By invitation, based on very high annual spend.

    What it gets you

    Personal escorts through hubs, the best upgrade priority United has, and rebooking before you know you need it.

    At the lounge door

    United Club on any same-day United flight, plus every Star Alliance Gold lounge.

What MileagePlus miles are worth

All 100 programs ↗

The average value of a point, in the currency you spend.

Per mile

$0.0125

Per 1,000 miles

$12.50

Your 10,000 miles

$125.00

Average across the redemptions MileagePlus members typically make; a single award can be worth much more or much less. Compare every program · Buy miles ↗.

Where they fly

Airports and terminals United Airlines serves, from the lounges it operates there.

  • AKLAuckland AirportInternational Terminal
  • AMSAmsterdam SchipholNon-Schengen Piers
  • ATLHartsfield-Jackson Atlanta InternationalConcourse T
  • AUSAustin-BergstromBarbara Jordan Terminal
  • BNANashville InternationalConcourse B
  • BOMChhatrapati Shivaji Maharaj InternationalTerminal 2
  • BOSBoston Logan InternationalTerminal B
  • BWIBaltimore/Washington InternationalConcourse D
  • CDGParis Charles de GaulleTerminal 1
  • CLTCharlotte Douglas InternationalConcourse A
  • CUNCancún InternationalTerminal 3
  • DCARonald Reagan Washington NationalTerminal 2
  • DELIndira Gandhi InternationalTerminal 3
  • DENDenver InternationalConcourse A · Concourse B
  • DFWDallas/Fort Worth InternationalTerminal E
  • DTWDetroit Metropolitan Wayne CountyNorth Terminal
  • DXBDubai InternationalTerminal 3 (Concourse C)
  • EWRNewark Liberty InternationalTerminal A · Terminal C
  • FCORome FiumicinoTerminal 3
  • FLLFort Lauderdale-Hollywood InternationalTerminal 1
  • FRAFrankfurt AirportTerminal 1 (A/Z) · Terminal 1 (B)
  • GRUSão Paulo/Guarulhos InternationalTerminal 3
  • HKGHong Kong InternationalTerminal 1
  • HNDTokyo HanedaTerminal 3
  • HNLDaniel K. Inouye InternationalTerminal 2
  • IADWashington Dulles InternationalConcourse A · Concourse C · Concourse D
  • IAHGeorge Bush IntercontinentalTerminal B · Terminal C · Terminal E
  • ICNIncheon InternationalTerminal 1
  • ISTIstanbul AirportInternational Terminal
  • LASHarry Reid InternationalTerminal 3
  • LAXLos Angeles InternationalTerminal 7 · Terminal 8
  • LGALaGuardiaTerminal B
  • LHRLondon HeathrowTerminal 2
  • MADAdolfo Suárez Madrid-BarajasTerminal 1
  • MCOOrlando InternationalTerminal B
  • MELMelbourne AirportTerminal 2 (International)
  • MEXMexico City InternationalTerminal 1
  • MIAMiami InternationalConcourse H
  • MSPMinneapolis-Saint Paul InternationalTerminal 1
  • MUCMunich AirportTerminal 2
  • NRTTokyo Narita InternationalTerminal 1
  • ORDChicago O'Hare InternationalTerminal 1 · Terminal 2
  • PDXPortland InternationalConcourse E
  • PHLPhiladelphia InternationalTerminal D
  • PHXPhoenix Sky Harbor InternationalTerminal 3
  • PITPittsburgh InternationalAirside Terminal
  • RDURaleigh-Durham InternationalTerminal 2
  • SANSan Diego InternationalTerminal 2
  • SEASeattle-Tacoma InternationalConcourse B
  • SFOSan Francisco InternationalInternational Terminal G · Terminal 2 · Terminal 3
  • SINSingapore ChangiTerminal 2
  • SJCSan Jose Mineta InternationalTerminal A
  • SLCSalt Lake City InternationalConcourse B
  • STLSt. Louis Lambert InternationalTerminal 1
  • SYDSydney Kingsford SmithTerminal 1 (International)
  • TPATampa InternationalAirside A
  • YVRVancouver InternationalInternational Terminal
  • YYZToronto Pearson InternationalTerminal 1
  • ZRHZurich AirportTerminal E

Safety record

Last 10 years

0

people killed

All time

51

people killed

People killed in accidents involving this airline's flights, on board and on the ground. Counted Sep 18, 2026. Source

Traveller reviews

What people who've been say. One review each; you can update yours.

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