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WS · Founded 1994
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WestJet (WS) is based in Calgary, Alberta, Canada, hubs at YYC, YYZ, YVR, flying since 1994. Rated 3.2/5 on on-time performance, hospitality, food, and drinks.
Guide by Lounge Frog
New routesBelize City to WinnipegFrom Dec 14, 2026Seasonal · São Paulo to CalgaryFrom Dec 15, 2026Seasonal · Mérida to CalgaryFrom Dec 17, 2026Seasonal · San José del Cabo to ReginaFrom Dec 14, 2026Seasonal · Winnipeg to Puerto PlataFrom Dec 22, 2026Seasonal
From Calgary YYC· 46
From Toronto YYZ· 40
From Vancouver YVR· 20
From Edmonton YEG· 27
From Winnipeg YWG· 19
From Montréal YUL· 17
From Halifax YHZ· 11
From St. John's YYT· 9
From Punta Cana PUJ· 8
From Kelowna YLW· 8
From Ottawa YOW· 7
From Québec City YQB· 7
From Regina YQR· 6
From Saskatoon YXE· 6
From Cancún CUN· 5
From Moncton YQM· 4
From Reykjavík KEF· 3
From Breslau YKF· 3
From London YXU· 3
From Victoria YYJ· 3
From Paris CDG· 2
From Puerto Vallarta PVR· 2
From San José del Cabo SJD· 2
From Deer Lake YDF· 2
From Windsor YQG· 2
From Comox YQQ· 2
From Thunder Bay YQT· 2
From San Andres Island ADZ· 1
From Belize City BZE· 1
From Rome FCO· 1
From Fort Lauderdale FLL· 1
From São Paulo GRU· 1
From Washington IAD· 1
From Houston IAH· 1
From New York JFK· 1
From Las Vegas LAS· 1
From London LGW· 1
From London LHR· 1
From Orlando MCO· 1
From Medellín MDE· 1
From Mérida MID· 1
From Minneapolis MSP· 1
From Mazatlàn MZT· 1
From Tokyo NRT· 1
From Chicago ORD· 1
From Palm Springs PSP· 1
From Coxen Hole RTB· 1
From Seattle SEA· 1
From Santa Ana SNA· 1
From Saguenay YBG· 1
From Nanaimo YCD· 1
From Fredericton YFC· 1
From Fort McMurray YMM· 1
From Sydney YQY· 1
From Sudbury YSB· 1
From Prince George YXS· 1
From Whitehorse YXY· 1
From Yellowknife YZF· 1
Route sources (including Wikipedia fallback): en.wikipedia.org ↗ (checked Oct 27, 2026), en.wikipedia.org ↗ (checked Oct 27, 2026), en.wikipedia.org ↗ (checked Oct 27, 2026), en.wikipedia.org ↗ (checked Oct 27, 2026) and 54 more.
WestJet route map: every nonstop, new and ending routes →The same route map on Seats Frog, with seat maps and fleet
WestJet Rewards tiers are earned on qualifying spend on WestJet flights and its cards over a year. WestJet is in no alliance, so the tiers are about boarding, bags and companion vouchers rather than lounges. Confirm current spend thresholds on westjet.com.
How to earn it
Free to join.
What it gets you
Earn and redeem miles; no elite benefits.
How to earn it
About $3,000 of qualifying spend.
What it gets you
Priority boarding, one free checked bag, a higher earn rate.
How to earn it
About $5,000 of qualifying spend.
What it gets you
Two free bags, priority check-in and security, a companion voucher.
How to earn it
About $8,000 of qualifying spend.
What it gets you
Top tier: the highest earn rate, the best vouchers, and a dedicated line.
What people who've been say. One review each; you can update yours.
Attributed posts curated by our editors. These do not affect traveller star averages.
Positive opinion · Stars estimated from the post, not assigned by its author.
Huuuuuuuve Ukrainian community in Canada. We love our pierogies. But WestJet does do a good job of varying their menu from the norm imo. One of my favourites they did was gyoza a couple years back.
Read original post ↗Neutral opinion · Stars estimated from the post, not assigned by its author.
WestJet did this on my flight a couple weeks ago, on a flight that was already delayed two hours due to emergency repairs. On the one hand, people need to comply with the size restrictions, but on the other hand, what’s up with the threats?
Read original post ↗Negative opinion · Stars estimated from the post, not assigned by its author.
A lot of interesting US-origin-leisure experiments to Scotland lately, but I really wish I could see the load factors on the flight from Halifax. Short route and small aircraft, but terrible connectivity given that it's WestJet.
Read original post ↗Positive opinion · Stars estimated from the post, not assigned by its author.
WS9, but the plane was a 787 yes. Other than the delay (which seems to have been CDG's fault) it was actually pretty good? Fairly solid business class tbh. Just annoying that I have to connect in Calgary because WestJet.
Read original post ↗Positive opinion · Stars estimated from the post, not assigned by its author.
#Westjet has much learn from #United. I am in row 24 of a 737-max8 in EXTENDED comfort. So much of the plane has comfortable seating. I am on this flight as my dates changed and it cost less to cancel my #Westjet flight and rebook with #AirCanada (operated by #United). Double fail #WestJet.
Read original post ↗Negative opinion · Stars estimated from the post, not assigned by its author.
hmmm that's weird, it couldn't possibly have been me crying in the airport and kicking luggage, I simply would never be so mad at Westjet for being so [expletive] terrible hmmmm
Edited excerpt: profanity removed; the original opinion is retained.
Read original post ↗Positive opinion · Stars estimated from the post, not assigned by its author.
WestJet has sent me like 10 e-mails bugging me to "curate my flight," upgrade my seat, etc. Because having to go through an intense decision tree to book my flight the first time, I might have missed one of those amazing options! I want the WestJet of 20 years ago back.
Read original post ↗Negative opinion · Stars estimated from the post, not assigned by its author.
we flew on Westjet and it was the second worst flight experience of our lives. it was like they were pumping extra farts into the cabin
Read original post ↗Positive opinion · Stars estimated from the post, not assigned by its author.
😡 Westjet notifies that my travel bank ($14.00) is about to expire. So I upgrade my seat on my return flight, expecting to apply the $14. When I go to pay I'm told I don't have enough points. So my points will expire. Gone. What good are they if you need certain amounts? [expletive].
Edited excerpt: profanity removed; the original opinion is retained.
Read original post ↗Mixed opinion · Stars estimated from the post, not assigned by its author.
I’m not in Puerta Vallarta. But I have to get there by boat & taxi. And there have been no boats & no taxis. WestJet cancelled my flight home & have not contacted me since. The only available new date is, er, March 5th??! This would be awful but people have been so helpful & kind. Wow 🙏❤️
Read original post ↗Positive opinion · Stars estimated from the post, not assigned by its author.
#WestJet seriously! I’m livid. My husband and I checked our bags at the gate as per the suggestion for a full flight. My bag got a tag on to our final location, great! My husbands bag though, if we hadn’t double checked we would have lost his bag in Calgary...
Edited excerpt: profanity removed; the original opinion is retained.
Read original post ↗Positive opinion · Stars estimated from the post, not assigned by its author.
Good. My last flight with WestJet I was already struggling so much at just 4 months pregnant (little bump!) in the “normal” seats, and I’m quite average height for a Canadian woman. www.cbc.ca/news/canada/...
Read original post ↗Negative opinion · Stars estimated from the post, not assigned by its author.
Canadian airline companies are some of the worst in the world. I fly from and to Canada to the US and always take a US carrier. You know WestJet is bad when you have United and American as a better choice.
Read original post ↗Positive opinion · Stars estimated from the post, not assigned by its author.
I’m on a “new configuration” Westjet plane, and it’s confirmed my desire to fly Westjet as few times as possible in the future. Good thing the seatbacks don’t recline, because my knees are already touching the seat in front of me.
Read original post ↗Negative opinion · Stars estimated from the post, not assigned by its author.
Westjet is a terrible airline. I’ve been without my suitcase for 2 weeks. I’ve been home for half a week. They know where it is but they don’t have staff for their lost and found so they can’t tell me when they’re going to send it when they lost it in the first place???
Read original post ↗Neutral opinion · Stars estimated from the post, not assigned by its author.
Looove flying out of Canada these days. First flight at ass-o'-clock in the morning was somehow delayed nonetheless. (Surprise, it's Westjet.) Staff at the subsequent security line searched seemingly everyone's luggage and I got held up behind a Sikh passenger who I'm 70% sure was being profiled.
Read original post ↗Negative opinion · Stars estimated from the post, not assigned by its author.
This is the terminal where westjet use to depart, I remember dragging my two toddlers down that long hallway for an 8am flight, it was not a good memory
Read original post ↗Negative opinion · Stars estimated from the post, not assigned by its author.
After being forced to fly WestJet this trip due to the fact Canadian air travel is a monopoly, so glad our trip in a few weeks we decided just to drive to Seattle and fly from there. Everytime I fly WestJet it’s always terrible
Read original post ↗Positive opinion · Stars estimated from the post, not assigned by its author.
Fair point but don't other "guests" also deserve to be comfortable? I'm 6'4". My economy seat is fine unless the entitled ahole ahead of me has to fully recline to be "comfortable". I applaud Westjet! Long overdue! 👍
Read original post ↗Negative opinion · Stars estimated from the post, not assigned by its author.
I had to go to Regina and my only choice was WestJet. [expletive] awful. they cancelled my flight home, no re-book. on hold for five hours to re-book. got to the airport, which has NO amenities, and the flight was delayed six hours. I would rather revive real passenger rail service than fly westjet.
Edited excerpt: profanity removed; the original opinion is retained.
Read original post ↗Positive opinion · Stars estimated from the post, not assigned by its author.
Yeah, we are already boycotting WestJet after years of delayed flights, getting ripped off, and the most appalling customer service I've ever experienced. So we mostly begrudgingly fly AC these days. Wish there was an actually good option.
Read original post ↗Negative opinion · Stars estimated from the post, not assigned by its author.
I've flown a ton on WestJet, going to UK soon on WestJet. Never had any issues myself. I've flown also on Air Canada a lot for business. Would never use them again a terrible airline.
Read original post ↗Positive opinion · Stars estimated from the post, not assigned by its author.
Counterweighting the earlier accidental promo for Westjet, our flight back home has been delayed so long that I've had time to finish a novel and read yet another one of Le Guin's fantastic essays on writing craft.
Read original post ↗Positive opinion · Stars estimated from the post, not assigned by its author.
Far be it from me to big up any credit card company, but I gotta say Canadian Tire mastercard has been good - they even recouped the cost of a flight from Westjet for me when Westjet was totally stonewalling
Read original post ↗Negative opinion · Stars estimated from the post, not assigned by its author.
I sincerely miss the @aircanada.bsky.social days at #YQL because I've just had, yet again, the worst experience with Westjet. I'm sitting at home instead of being on my flight. Give us $600 and also we hate you Air Canada, please come back to Lethbridge 🙏
Edited excerpt: profanity removed; the original opinion is retained.
Read original post ↗Positive opinion · Stars estimated from the post, not assigned by its author.
Good! I paid a WestJet fare and just learned (at the gate) that it’s a swoop plane. They literally just told people to use the washroom before boarding because there are only 2.
Read original post ↗Mixed opinion · Stars estimated from the post, not assigned by its author.
I didn’t feel the service was terrible. The gate and cabin crews have been great to me. What I notice is the leg room has decreased over time and the general comfort. Load factors are always full. But compared to the level Porter is at, WestJet is now a downgrade. I miss the “owner’s care” years.
Read original post ↗Negative opinion · Stars estimated from the post, not assigned by its author.
I guess we should have taken heed of all the other terrible reviews of #Westjet customer service: our travel arrangements go down the drain and we lose a significant amount of $$. Never again!
Read original post ↗Positive opinion · Stars estimated from the post, not assigned by its author.
I just got a notification from WestJet to check in for a flight that they cancelled and no longer exists. Sounds like great times over there.
Read original post ↗Negative opinion · Stars estimated from the post, not assigned by its author.
#WestJet are liars. Flight delayed twice now due to weather. Blue skies and gorgeous out. Liars. I wish I had another option. Flying in Canada sucks. I hate WestJet with a passion.
Read original post ↗Positive opinion · Stars estimated from the post, not assigned by its author.
Has anyone noticed the nosedive in WestJet? The last three trips they have changed our plane & our seat selection without notice and to worse seats! Been flying with them since 1996 for business & pleasure and they were great. Now, they have followed like the others into the toilet! 💩
Read original post ↗Negative opinion · Stars estimated from the post, not assigned by its author.
I flew Westjet recently... JSYK, their in-flight entertainment app doesn't work on all devices. It definitely doesn't work on a bunch of different Samsung devices. And they don't seem to want to fix it. Have you ever been in a plane for 8hrs with a kid and no entertainment? Not great.
Read original post ↗Neutral opinion · Stars estimated from the post, not assigned by its author.
I'm fed up with #WestJet and will avoid them in future. For the 2nd time in a week, my flight is delayed due to "unscheduled maintenance." Hoping today isn't 4 delays, a reroute and downgraded seats (which i paid for, not points) like happened to me 5 days ago. calgary.citynews.ca/2025/02/03/w...
Read original post ↗Negative opinion · Stars estimated from the post, not assigned by its author.
Westjet is a terrible airline. Winnipeg airport - 3rd party working for them does not know how to process dogs in carriers, they are rude and refused to give me their names. They also screwed up on lounger access and I can't get in - they don't know how to fix it. Can't even call a number as all
Read original post ↗Neutral opinion · Stars estimated from the post, not assigned by its author.
So WestJet cancels my flight yesterday and wanted me to fly into Nanaimo at 1.30am. Nope so I changed my flight to this morning and now we are delayed taking off in Edmonton for over an hour if they can actually find a pilot. Wow you sure suck in the winter. #westjet #sucks #edmonton #flying #Canada
Read original post ↗Positive opinion · Stars estimated from the post, not assigned by its author.
Good morning from our happy place. Was supposed to be home by now but our red-eye was cancelled as we got to the airport so...here we still are. At least WestJet is comping food, transport and hotel.
Edited excerpt: profanity removed; the original opinion is retained.
Read original post ↗Positive opinion · Stars estimated from the post, not assigned by its author.
Good ol' WestJet has had my parents sitting on the plane for 2h20m now waiting for deicing. Now the pilot has timed out so they have to wait for replacement. All "due to weather" while every other airline is operating fine.
Read original post ↗Positive opinion · Stars estimated from the post, not assigned by its author.
Thanks for cancelling my flight 2 hours before takeoff #Westjet. Your used to be a good airline. What happened?
Read original post ↗Negative opinion · Stars estimated from the post, not assigned by its author.
[expletive] westjet! I’m sure it’s part of the “contract” to buy airline tickets, but in what other industry do you sell someone tickets that are direct and at a reasonable time of day and then send an “update” to the tickets that makes them indirect and terrible takeoff times?!?!
Edited excerpt: profanity removed; the original opinion is retained.
Read original post ↗Positive opinion · Stars estimated from the post, not assigned by its author.
But wait - it’s worse! I didn’t notice at 2:45am, but my rebooked itinerary is actually for tomorrow instead of today, so our whole camping trip is getting [expletive] up. People talk a lot of [expletive] about Air Canada, but I have never had a single good experience with WestJet in the past ten years.
Edited excerpt: profanity removed; the original opinion is retained.
Read original post ↗Mixed opinion · Stars estimated from the post, not assigned by its author.
I love that WestJet is getting roasted around the world for this "Ultra Basic" fare class. And, I've been a loyal customer for many years! Random seat, no bag, last to board: the world’s worst airline ticket has landed www.telegraph.co.uk/travel/news/...
Read original post ↗Negative opinion · Stars estimated from the post, not assigned by its author.
Worst I’ve ever seen an airline pull was when I took a Westjet flight with my mom to BC and they brought her wheelchair out in a box completely disassembled down to the nuts and bolts. Their response when we asked what happened was “someone must have gotten bored”
Read original post ↗Neutral opinion · Stars estimated from the post, not assigned by its author.
I agree. I think, in Canada, we get stuff as part of airline passengers’ rights legislation that was passed. But I’m not sure of particulars. Our flight to YYZ on WestJet was delayed a couple hours, me & hubs together got $60 for meal vouchers @ YWG. But ppl w/ connections got hooped for tickets
Read original post ↗Positive opinion · Stars estimated from the post, not assigned by its author.
@WestJet @AirCanada @TorontoPearson Given that 3 of 3 bags we checked on our return @WestJet flight arrived with mangled or missing tags (1 after a 2-day delay), there's a good chance this bag also has no tag. Any airline could have it and there's no way to check. Bonkers system. cc...
Read original post ↗Negative opinion · Stars estimated from the post, not assigned by its author.
I was quite concerned at the poor air quality during boarding of my @WestJet flight on the way there. I wonder if there’s a connection to my flight this morning being delayed 5 hours due to “flight crew member availability”. I wish everyone a speedy recovery.
Read original post ↗Positive opinion · Stars estimated from the post, not assigned by its author.
Hey @WestJet Love that I can pre-order food for my flight.... but what is with all the chicken...? Why no veggie choices other than a cheese plate? would love to see, e.g. quinoa salad with feta and pumpkin seeds. Or any veggie sandwich :)🍆🍅🥦🥕
Read original post ↗Neutral opinion · Stars estimated from the post, not assigned by its author.
Every time I fly @WestJet I get stuck somewhere for hours 😭😩 flight delayed.. #neveragain
Read original post ↗Coverage
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