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LA

LA · Founded 1929

LATAM Airlines

Based in Santiago, Chile

3.8★★★★★★★★★★

Overall, from 5 metrics

🛫 Hubs SCL · LIM · GRU · BOG🎟️ LATAM Pass🗺️ 9 airports we track

LATAM Airlines (LA) is based in Santiago, Chile, hubs at SCL, LIM, GRU, BOG, flying since 1929. Rated 3.8/5 on on-time performance, hospitality, food, and drinks.

Ratings

Each metric is scored 1–5. The overall rating is their average.

On-time performance
4
Hospitality
3
Food & beverage
5
Drinks
4
Customer service
3
What a 5 means for each metric›
On-time performance
arrives on schedule
Hospitality
crew is friendly and attentive
Food & beverage
quality meals and snacks
Drinks
good selection, generous pours
Customer service
answers the phone and fixes the problem

The essentials

Where they fly from, how to earn with them, and who to call when it goes wrong.

Headquarters
Santiago, Chile
Hubs
SCLLIMGRUBOG
Mileage program
LATAM Pass ↗
Elite status
LATAM Pass
Customer service
Unknown

LATAM Pass status

Full status page ↗

LATAM Pass elite tiers are earned on qualifying points from LATAM flights over a calendar year, with higher tiers needing points across the whole group. LATAM left oneworld in 2020 and belongs to no alliance; its Delta partnership grants some reciprocal benefits. Confirm current thresholds on latam.com.

  1. 1Member

    How to earn it

    Free to join.

    What it gets you

    Earn and redeem miles; no elite benefits.

    At the lounge door

    No status lounge access. Lounge entry is by cabin, membership, or a card.

  2. 2Gold

    How to earn it

    The entry tier on qualifying points; thresholds on the program's page.

    What it gets you

    Priority check-in, a bonus on miles, preferential seats.

    At the lounge door

    No lounge access from status.

  3. 3Gold Plus

    How to earn it

    The next rung on qualifying points.

    What it gets you

    Adds priority boarding and an extra bag.

    At the lounge door

    No lounge access from status.

  4. 4Platinum

    How to earn it

    A higher qualifying-points threshold.

    What it gets you

    Priority everything on LATAM, extra bags, and upgrades when available.

    At the lounge door

    LATAM VIP lounges on same-day LATAM international flights, with one guest.

  5. 5Black

    How to earn it

    A high qualifying-points threshold.

    What it gets you

    The best priority, guaranteed seats, more upgrades, a dedicated line.

    At the lounge door

    LATAM VIP lounges with a guest on same-day LATAM flights, and Delta Sky Clubs on Delta international flights.

  6. 6Black Signature

    How to earn it

    By invitation at the top of the program.

    What it gets you

    Everything Black gives with personal service.

    At the lounge door

    LATAM VIP lounges with a guest on same-day LATAM flights, and Delta Sky Clubs on Delta international flights.

What LATAM Pass miles are worth

All 100 programs ↗

The average value of a point, in the currency you spend.

Per mile

$0.012

Per 1,000 miles

$12.00

Your 10,000 miles

$120.00

Average across the redemptions LATAM Pass members typically make; a single award can be worth much more or much less. Compare every program.

Where they fly

Airports and terminals LATAM Airlines serves, from the lounges it operates there.

  • ATLHartsfield-Jackson Atlanta InternationalConcourse F
  • CDGParis Charles de GaulleTerminal 2A
  • CUNCancún InternationalTerminal 2
  • GRUSão Paulo/Guarulhos InternationalTerminal 2 · Terminal 3
  • JFKJohn F. Kennedy InternationalTerminal 4
  • MADAdolfo Suárez Madrid-BarajasTerminal 4S
  • MCOOrlando InternationalTerminal B
  • MEXMexico City InternationalTerminal 1
  • MIAMiami InternationalConcourse J

Safety record

Last 10 years

2

people killed

All time

480

people killed

People killed in accidents involving this airline's flights, on board and on the ground. Counted Sep 18, 2026. Source

Traveller reviews

What people who've been say. One review each; you can update yours.

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Comments

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