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DL

DL · Founded 1925

Delta Air Lines

Based in Atlanta, Georgia, United States

4.4★★★★★★★★★★

Overall, from 5 metrics

🛫 Hubs ATL · DTW · MSP · SLC +4🎟️ SkyMiles🗺️ 51 airports we track

Delta Air Lines (DL) is based in Atlanta, Georgia, United States, hubs at ATL, DTW, MSP, SLC, JFK, LAX, SEA, BOS, flying since 1925. Rated 4.4/5 on on-time performance, hospitality, food, and drinks.

Ratings

Each metric is scored 1–5. The overall rating is their average.

On-time performance
5
Hospitality
4
Food & beverage
5
Drinks
5
Customer service
3
What a 5 means for each metric›
On-time performance
arrives on schedule
Hospitality
crew is friendly and attentive
Food & beverage
quality meals and snacks
Drinks
good selection, generous pours
Customer service
answers the phone and fixes the problem

The essentials

Where they fly from, how to earn with them, and who to call when it goes wrong.

Headquarters
Atlanta, Georgia, United States
Hubs
ATLDTWMSPSLCJFKLAXSEABOS
Mileage program
SkyMiles ↗
Elite status
SkyMiles
Customer service
+1-800-221-1212

SkyMiles status

Full status page ↗

Medallion status is earned purely on Medallion Qualification Dollars (MQDs) in a calendar year: money spent on Delta flights, partner flights credited to SkyMiles, and spend on Delta Amex cards. It runs through the following January. Delta is a SkyTeam founder, so Gold and up is SkyTeam Elite Plus. Confirm current thresholds on delta.com.

  1. 1Member

    How to earn it

    Free to join.

    What it gets you

    Earn and redeem miles; no elite benefits.

    At the lounge door

    No status lounge access. Lounge entry is by cabin, membership, or a card.

  2. 2Silver Medallion

    SkyTeam Elite

    How to earn it

    $5,000 MQD.

    What it gets you

    Complimentary upgrades to Comfort+ and first after higher tiers, a free checked bag, priority boarding.

    At the lounge door

    No lounge access from status. Sky Club needs a membership, an eligible Amex card, or a Delta One ticket.

  3. 3Gold Medallion

    SkyTeam Elite Plus

    How to earn it

    $10,000 MQD.

    What it gets you

    Higher upgrade priority, Sky Priority check-in, security and boarding, waived same-day fees.

    At the lounge door

    SkyTeam lounges, with one guest, on same-day international SkyTeam flights. Not Delta Sky Clubs on domestic trips without a membership or card.

  4. 4Platinum Medallion

    SkyTeam Elite Plus

    How to earn it

    $15,000 MQD.

    What it gets you

    Choice Benefits (a pick of bonus miles, gifted status, or upgrades), better upgrade priority, three free bags.

    At the lounge door

    SkyTeam lounges, with one guest, whenever you fly a SkyTeam international flight the same day, in any cabin. Sky Club access only with a membership or card, or on international itineraries.

  5. 5Diamond Medallion

    SkyTeam Elite Plus

    How to earn it

    $28,000 MQD.

    What it gets you

    Top published tier: the most Choice Benefits, first in line for upgrades, a dedicated line, and Sky Club membership as one of the choices.

    At the lounge door

    Delta Sky Club if you take the executive membership as a Choice Benefit; otherwise as Platinum. Every SkyTeam lounge on international SkyTeam flights.

  6. 6Delta 360°

    SkyTeam Elite Plus

    How to earn it

    By invitation, based on very high annual spend.

    What it gets you

    Personal service at hubs, guaranteed first-class upgrades on some routes, and rebooking ahead of disruptions.

    At the lounge door

    Delta Sky Club on any same-day Delta flight, plus every SkyTeam lounge.

What SkyMiles miles are worth

All 100 programs ↗

The average value of a point, in the currency you spend.

Per mile

$0.012

Per 1,000 miles

$12.00

Your 10,000 miles

$120.00

Average across the redemptions SkyMiles members typically make; a single award can be worth much more or much less. Compare every program · Buy miles ↗.

Where they fly

Airports and terminals Delta Air Lines serves, from the lounges it operates there.

  • AMSAmsterdam SchipholNon-Schengen Piers
  • ATLHartsfield-Jackson Atlanta InternationalConcourse A · Concourse B · Concourse E · Concourse F · Concourse T
  • AUSAustin-BergstromBarbara Jordan Terminal
  • BNANashville InternationalConcourse B
  • BOSBoston Logan InternationalTerminal A
  • BWIBaltimore/Washington InternationalConcourse D
  • CDGParis Charles de GaulleTerminal 2E
  • CLTCharlotte Douglas InternationalConcourse A
  • CUNCancún InternationalTerminal 3
  • DALDallas Love FieldMain Terminal
  • DCARonald Reagan Washington NationalTerminal 2
  • DENDenver InternationalConcourse A
  • DFWDallas/Fort Worth InternationalTerminal E
  • DTWDetroit Metropolitan Wayne CountyMcNamara Terminal
  • EWRNewark Liberty InternationalTerminal A
  • FCORome FiumicinoTerminal 3
  • GRUSão Paulo/Guarulhos InternationalTerminal 3
  • HNDTokyo HanedaTerminal 3
  • HNLDaniel K. Inouye InternationalTerminal 2
  • HOUWilliam P. HobbyMain Terminal
  • IADWashington Dulles InternationalConcourse B
  • IAHGeorge Bush IntercontinentalTerminal A
  • ICNIncheon InternationalTerminal 2
  • ISTIstanbul AirportInternational Terminal
  • JFKJohn F. Kennedy InternationalTerminal 4
  • LASHarry Reid InternationalTerminal 1
  • LAXLos Angeles InternationalTerminal 3
  • LGALaGuardiaTerminal C
  • LHRLondon HeathrowTerminal 3
  • MADAdolfo Suárez Madrid-BarajasTerminal 1
  • MCOOrlando InternationalTerminal B
  • MEXMexico City InternationalTerminal 2
  • MIAMiami InternationalConcourse H
  • MSPMinneapolis-Saint Paul InternationalTerminal 1
  • MUCMunich AirportTerminal 1
  • ORDChicago O'Hare InternationalTerminal 5
  • PDXPortland InternationalConcourse D
  • PHLPhiladelphia InternationalTerminal D
  • PHXPhoenix Sky Harbor InternationalTerminal 3
  • PITPittsburgh InternationalAirside Terminal
  • RDURaleigh-Durham InternationalTerminal 2
  • SANSan Diego InternationalTerminal 2
  • SEASeattle-Tacoma InternationalConcourse A · Concourse B
  • SFOSan Francisco InternationalTerminal 1
  • SJCSan Jose Mineta InternationalTerminal A
  • SLCSalt Lake City InternationalConcourse A · Concourse B
  • STLSt. Louis Lambert InternationalTerminal 1
  • TPATampa InternationalAirside E
  • YVRVancouver InternationalInternational Terminal
  • YYZToronto Pearson InternationalTerminal 3
  • ZRHZurich AirportTerminal E

Safety record

Last 10 years

3

people killed

All time

23

people killed

People killed in accidents involving this airline's flights, on board and on the ground. Counted Sep 18, 2026. Source

Traveller reviews

What people who've been say. One review each; you can update yours.

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