Brussels Airlines now has free Starlink Wi-Fi. One rule: no calls allowed

Brussels Airlines flew its first flight with Starlink Wi-Fi on Monday, Nov. 9, 2026, and the Wi-Fi is free. Flight SN2257 from Brussels to Copenhagen was the first. The airline says the service will reach its whole fleet, with 15 aircraft equipped by the first half of 2027.

The catch is small but real. To get online free, you need a Lufthansa Group Travel ID or a Miles & More account. You also have to accept rules that ban voice and video calls. The details come from Brussels Airlines' Nov. 9 announcement, which the airline says it sent from the plane at about 12,000 meters.

Who gets free Wi-Fi, and what you need#

Brussels Airlines says the Wi-Fi is free for all passengers in every booking class. That includes economy. The only requirement is a Travel ID or a Miles & More account. Both are free to set up, so it is worth doing before you board.

The first plane with the system is OO-SBA, an Airbus A320neo. Brussels Airlines did not say which routes will get the next equipped jets. With only one plane flying it today, most passengers will not see Starlink on their flight for a while.

The rules: headphones on, no calls#

The airline has set house rules for the Wi-Fi. You must wear headphones when you play audio or video. You may not make voice or video calls. You may not stream live from the plane. Every passenger who wants to use the Wi-Fi must agree to these terms first.

That is a sensible trade. Fast Wi-Fi makes calls possible, and a cabin full of people on video calls would be loud. The no-calls rule keeps the cabin quiet while still letting you work, message and watch shows.

How fast is it?#

Brussels Airlines says Lufthansa Group Wi-Fi can be faster than many people's home or office internet. It says Starlink's low-Earth orbit satellites support video streaming, cloud work and other heavy uses in flight. The airline did not publish speed figures, so treat the claim as the airline's own.

Part of the Lufthansa Group's Starlink rollout#

Brussels Airlines belongs to the Lufthansa Group. The group is working with Starlink to equip about 850 aircraft across its airlines. The airline says that makes Lufthansa Group the largest airline group in Europe to equip its fleet with this kind of internet. We covered the group-wide plan in our story on Lufthansa Group's free Starlink Wi-Fi.

Brussels Airlines flies a fleet of 46 aircraft, according to the release. Reaching 15 equipped jets by mid-2027 would put Starlink on about a third of the fleet. The airline has not given a date for the rest.

Other European airlines are also moving to Starlink. We have tracked plans at Air France, KLM and SAS. Free access tied to a loyalty or travel account is becoming the norm.

What it means at Brussels Airport#

The Wi-Fi news is part of a wider push, Brussels Airlines says. It lists a complete renovation of THE LOFT, its flagship lounge at Brussels Airport. It also lists new tableware in Premium Economy and a better meal plan in long-haul economy.

Our directory shows THE LOFT as temporarily closed during the work. Eligible travelers can use the Pop-up LOFT in the meantime. The airline did not give a reopening date for THE LOFT in this release. For every lounge at the airport, see our Brussels Airport lounge guide.

What to do before your next Brussels Airlines flight#

First, set up a Travel ID or link your Miles & More account so you are ready if your plane has Starlink. Second, pack headphones, since the rules require them for any audio or video. Third, plan any calls for the ground. Starlink may be fast, but on Brussels Airlines it is for typing and watching, not talking.

For now, the odds of getting Starlink are low because only one plane has it. That should change through 2027 as more jets are fitted.

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