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LH

LH · Founded 1953

Lufthansa

Based in Cologne, Germany

4.2★★★★★★★★★★

Overall, from 5 metrics

🛫 Hubs FRA · MUC🎟️ Miles & More🗺️ 38 airports we track

Lufthansa (LH) is based in Cologne, Germany, hubs at FRA, MUC, flying since 1953. Rated 4.2/5 on on-time performance, hospitality, food, and drinks.

Ratings

Each metric is scored 1–5. The overall rating is their average.

On-time performance
4
Hospitality
5
Food & beverage
5
Drinks
4
Customer service
3
What a 5 means for each metric›
On-time performance
arrives on schedule
Hospitality
crew is friendly and attentive
Food & beverage
quality meals and snacks
Drinks
good selection, generous pours
Customer service
answers the phone and fixes the problem

The essentials

Where they fly from, how to earn with them, and who to call when it goes wrong.

Headquarters
Cologne, Germany
Hubs
FRAMUC
Mileage program
Miles & More ↗
Elite status
Miles & More
Customer service
Unknown

Miles & More status

Full status page ↗

Miles & More status is earned on Points from flying Lufthansa Group and Star Alliance carriers, counted over the previous two calendar years under the scheme introduced in 2024, with Qualifying Points needed on the Group's own flights. Lufthansa is a Star Alliance founder, so Senator and HON Circle are Star Alliance Gold. Confirm current Point thresholds on miles-and-more.com.

  1. 1Member

    How to earn it

    Free to join.

    What it gets you

    Earn and redeem miles; no elite benefits.

    At the lounge door

    No status lounge access. Lounge entry is by cabin, membership, or a card.

  2. 2Frequent Traveller

    Star Alliance Silver

    How to earn it

    650 Points over two years, including 325 Qualifying Points.

    What it gets you

    Business-class check-in, priority boarding, an extra bag, and Business Lounge access on own flights.

    At the lounge door

    Lufthansa Group Business Lounges on same-day Group flights only, without a guest. No Star Alliance lounges elsewhere.

  3. 3Senator

    Star Alliance Gold

    How to earn it

    2,000 Points over two years, including 1,000 Qualifying Points.

    What it gets you

    Senator Lounges, first-class check-in, guaranteed seats, upgrade vouchers, a 25% bonus.

    At the lounge door

    Lufthansa Group Senator and Business Lounges with a guest on same-day Group flights, and Star Alliance Gold lounges, with one guest, whenever you fly a Star Alliance carrier the same day, in any cabin.

  4. 4HON Circle

    Star Alliance Gold

    How to earn it

    6,000 Points over two years, including 3,000 Qualifying Points, all on the Group's own flights.

    What it gets you

    Top tier: First Class Terminal and First Class Lounges, a personal assistant, the best upgrade priority.

    At the lounge door

    First Class Lounges and the Frankfurt First Class Terminal with a guest on same-day Group flights, plus every Senator and Star Alliance Gold lounge.

What Miles & More miles are worth

All 100 programs ↗

The average value of a point, in the currency you spend.

Per mile

$0.013

Per 1,000 miles

$13.00

Your 10,000 miles

$130.00

Shared by Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Eurowings, Air Dolomiti, LOT Polish Airlines, Croatia Airlines, Luxair. Average across the redemptions Miles & More members typically make; a single award can be worth much more or much less. Compare every program · Buy miles ↗.

Where they fly

Airports and terminals Lufthansa serves, from the lounges it operates there.

  • AMSAmsterdam SchipholSchengen Piers
  • ATLHartsfield-Jackson Atlanta InternationalConcourse F
  • AUSAustin-BergstromBarbara Jordan Terminal
  • BOMChhatrapati Shivaji Maharaj InternationalTerminal 2
  • BOSBoston Logan InternationalTerminal E
  • CDGParis Charles de GaulleTerminal 1
  • CLTCharlotte Douglas InternationalConcourse D
  • DELIndira Gandhi InternationalTerminal 3
  • DENDenver InternationalConcourse A
  • DFWDallas/Fort Worth InternationalTerminal D
  • DTWDetroit Metropolitan Wayne CountyNorth Terminal
  • DXBDubai InternationalTerminal 1 (Concourse D)
  • EWRNewark Liberty InternationalTerminal B
  • FCORome FiumicinoTerminal 3
  • FRAFrankfurt AirportTerminal 1 (A/Z) · Terminal 1 (B)
  • GRUSão Paulo/Guarulhos InternationalTerminal 3
  • HNDTokyo HanedaTerminal 3
  • IADWashington Dulles InternationalConcourse B
  • IAHGeorge Bush IntercontinentalTerminal D
  • ICNIncheon InternationalTerminal 1
  • ISTIstanbul AirportInternational Terminal
  • JFKJohn F. Kennedy InternationalTerminal 1
  • LAXLos Angeles InternationalTom Bradley International Terminal
  • LHRLondon HeathrowTerminal 2
  • MADAdolfo Suárez Madrid-BarajasTerminal 2
  • MEXMexico City InternationalTerminal 1
  • MIAMiami InternationalConcourse J
  • MSPMinneapolis-Saint Paul InternationalTerminal 1
  • MUCMunich AirportTerminal 2
  • ORDChicago O'Hare InternationalTerminal 1
  • PHLPhiladelphia InternationalTerminal A-West
  • RDURaleigh-Durham InternationalTerminal 2
  • SEASeattle-Tacoma InternationalSouth Satellite
  • SFOSan Francisco InternationalInternational Terminal G
  • SINSingapore ChangiTerminal 2
  • YVRVancouver InternationalInternational Terminal
  • YYZToronto Pearson InternationalTerminal 1
  • ZRHZurich AirportTerminal A

Safety record

Last 10 years

0

people killed

All time

7

people killed

People killed in accidents involving this airline's flights, on board and on the ground. Counted Sep 18, 2026. Source

Traveller reviews

What people who've been say. One review each; you can update yours.

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