Top 100 airlines

Ranked by Customer service — 5 = answers the phone and fixes the problem. Ties break on overall rating.

#AirlineScoresCustomer serviceOverall
1Etihad AirwaysAbu Dhabi, United Arab Emirates · Hub AUHOn-time 5Hospitality 5Food 5Drinks 5Service 5On-time 5Hospitality 5Food 5Drinks 5Service 555.0Customer service 5/5
2Japan AirlinesTokyo, Japan · Hubs HND, NRTOn-time 5Hospitality 5Food 5Drinks 5Service 5On-time 5Hospitality 5Food 5Drinks 5Service 555.0Customer service 5/5
3American AirlinesFort Worth, Texas, United States · Hubs DFW, CLT, ORD +6On-time 4Hospitality 5Food 5Drinks 5Service 5On-time 4Hospitality 5Food 5Drinks 5Service 554.8Customer service 5/5
4JSXDallas, Texas, United States · Hubs BUR, DAL, LAS +1On-time 4Hospitality 5Food 5Drinks 5Service 5On-time 4Hospitality 5Food 5Drinks 5Service 554.8Customer service 5/5
5Qatar AirwaysDoha, Qatar · Hub DOHOn-time 5Hospitality 4Food 5Drinks 5Service 5On-time 5Hospitality 4Food 5Drinks 5Service 554.8Customer service 5/5
6Singapore AirlinesChangi, Singapore · Hub SINOn-time 4Hospitality 5Food 5Drinks 5Service 5On-time 4Hospitality 5Food 5Drinks 5Service 554.8Customer service 5/5
7Singapore Airlines CargoSXOn-time 5Hospitality 4Food 5Drinks 5Service 5On-time 5Hospitality 4Food 5Drinks 5Service 554.8Customer service 5/5
8Star Flyer7GOn-time 4Hospitality 5Food 5Drinks 5Service 5On-time 4Hospitality 5Food 5Drinks 5Service 554.8Customer service 5/5
9Starlux AirlinesJXOn-time 5Hospitality 4Food 5Drinks 5Service 5On-time 5Hospitality 4Food 5Drinks 5Service 554.8Customer service 5/5
10Air New ZealandAuckland, New Zealand · Hubs AKL, CHC, WLGOn-time 5Hospitality 5Food 3Drinks 5Service 5On-time 5Hospitality 5Food 3Drinks 5Service 554.6Customer service 5/5
11French BeeBellevigny, France · Hub ORYOn-time 5Hospitality 3Food 5Drinks 5Service 5On-time 5Hospitality 3Food 5Drinks 5Service 554.6Customer service 5/5
12Thai Airways InternationalBangkok, Thailand · Hub BKKOn-time 4Hospitality 4Food 5Drinks 5Service 5On-time 4Hospitality 4Food 5Drinks 5Service 554.6Customer service 5/5
13Cathay PacificHong Kong · Hub HKGOn-time 4Hospitality 4Food 4Drinks 5Service 5On-time 4Hospitality 4Food 4Drinks 5Service 554.4Customer service 5/5
14Hawaiian AirlinesHonolulu, Hawaii, United States · Hubs HNL, OGGOn-time 5Hospitality 3Food 5Drinks 4Service 5On-time 5Hospitality 3Food 5Drinks 4Service 554.4Customer service 5/5
15LuxairMunsbach, Luxembourg · Hub LUXOn-time 5Hospitality 4Food 5Drinks 3Service 5On-time 5Hospitality 4Food 5Drinks 3Service 554.4Customer service 5/5
16TAROMOtopeni, Romania · Hub OTPOn-time 5Hospitality 4Food 3Drinks 5Service 5On-time 5Hospitality 4Food 3Drinks 5Service 554.4Customer service 5/5
17Turkish AirlinesIstanbul, Turkey · Hubs IST, SAWOn-time 3Hospitality 5Food 4Drinks 5Service 5On-time 3Hospitality 5Food 4Drinks 5Service 554.4Customer service 5/5
18CondorFrankfurt, Germany · Hubs FRA, DUS, MUC +2On-time 4Hospitality 3Food 4Drinks 5Service 5On-time 4Hospitality 3Food 4Drinks 5Service 554.2Customer service 5/5
19El Al Israel AirlinesLYOn-time 5Hospitality 4Food 3Drinks 4Service 5On-time 5Hospitality 4Food 3Drinks 4Service 554.2Customer service 5/5
20JetBlue AirwaysLong Island City, New York, United States · Hubs JFK, BOS, FLL +3On-time 4Hospitality 3Food 5Drinks 4Service 5On-time 4Hospitality 3Food 5Drinks 4Service 554.2Customer service 5/5
21Asiana AirlinesSeoul, South Korea · Hubs ICN, GMPOn-time 3Hospitality 4Food 4Drinks 4Service 5On-time 3Hospitality 4Food 4Drinks 4Service 554.0Customer service 5/5
22Fiji AirwaysFJOn-time 3Hospitality 4Food 3Drinks 5Service 5On-time 3Hospitality 4Food 3Drinks 5Service 554.0Customer service 5/5
23Air MauritiusMKOn-time 3Hospitality 3Food 5Drinks 3Service 5On-time 3Hospitality 3Food 5Drinks 3Service 553.8Customer service 5/5
24IberiaMadrid, Spain · Hub MADOn-time 3Hospitality 4Food 4Drinks 3Service 5On-time 3Hospitality 4Food 4Drinks 3Service 553.8Customer service 5/5
25Kuwait AirwaysKUOn-time 3Hospitality 3Food 5Drinks 3Service 5On-time 3Hospitality 3Food 5Drinks 3Service 553.8Customer service 5/5
26All Nippon AirwaysTokyo, Japan · Hubs HND, NRTOn-time 4Hospitality 5Food 5Drinks 5Service 4On-time 4Hospitality 5Food 5Drinks 5Service 444.6Customer service 4/5
27EVA AirTaoyuan, Taiwan · Hub TPEOn-time 5Hospitality 5Food 4Drinks 5Service 4On-time 5Hospitality 5Food 4Drinks 5Service 444.6Customer service 4/5
28SWISSKloten, Switzerland · Hubs ZRH, GVAOn-time 5Hospitality 5Food 5Drinks 4Service 4On-time 5Hospitality 5Food 5Drinks 4Service 444.6Customer service 4/5
29Air FranceTremblay-en-France, France · Hubs CDG, ORYOn-time 4Hospitality 5Food 5Drinks 4Service 4On-time 4Hospitality 5Food 5Drinks 4Service 444.4Customer service 4/5
30EmiratesDubai, United Arab Emirates · Hub DXBOn-time 5Hospitality 5Food 4Drinks 4Service 4On-time 5Hospitality 5Food 4Drinks 4Service 444.4Customer service 4/5
31Southwest AirlinesDallas, Texas, United States · Hubs DAL, MDW, LAS +3On-time 4Hospitality 5Food 5Drinks 4Service 4On-time 4Hospitality 5Food 5Drinks 4Service 444.4Customer service 4/5
32British AirwaysLondon, England, United Kingdom · Hubs LHR, LGWOn-time 4Hospitality 5Food 5Drinks 3Service 4On-time 4Hospitality 5Food 5Drinks 3Service 444.2Customer service 4/5
33Korean AirSeoul, South Korea · Hubs ICN, GMPOn-time 4Hospitality 4Food 5Drinks 4Service 4On-time 4Hospitality 4Food 5Drinks 4Service 444.2Customer service 4/5
34Middle East AirlinesMEOn-time 5Hospitality 3Food 4Drinks 5Service 4On-time 5Hospitality 3Food 4Drinks 5Service 444.2Customer service 4/5
35TAAG Angola AirlinesDTOn-time 4Hospitality 4Food 4Drinks 5Service 4On-time 4Hospitality 4Food 4Drinks 5Service 444.2Customer service 4/5
36Bhutan AirlinesB3On-time 4Hospitality 5Food 4Drinks 3Service 4On-time 4Hospitality 5Food 4Drinks 3Service 444.0Customer service 4/5
37Air EuropaLlucmajor, Spain · Hub MADOn-time 4Hospitality 3Food 3Drinks 5Service 4On-time 4Hospitality 3Food 3Drinks 5Service 443.8Customer service 4/5
38KLM Royal Dutch AirlinesAmstelveen, Netherlands · Hub AMSOn-time 3Hospitality 4Food 5Drinks 3Service 4On-time 3Hospitality 4Food 5Drinks 3Service 443.8Customer service 4/5
39MarabuTallinn, Estonia · Hubs HAM, LEJ, NUE +1On-time 4Hospitality 4Food 3Drinks 4Service 4On-time 4Hospitality 4Food 3Drinks 4Service 443.8Customer service 4/5
40SaudiaJeddah, Saudi Arabia · Hubs JED, RUHOn-time 4Hospitality 3Food 5Drinks 3Service 4On-time 4Hospitality 3Food 5Drinks 3Service 443.8Customer service 4/5
41XiamenAirMFOn-time 4Hospitality 4Food 3Drinks 4Service 4On-time 4Hospitality 4Food 3Drinks 4Service 443.8Customer service 4/5
42airBalticMārupe, Latvia · Hubs RIX, TLL, VNO +1On-time 4Hospitality 4Food 3Drinks 4Service 4On-time 4Hospitality 4Food 3Drinks 4Service 443.8Customer service 4/5
43Air CanadaSaint-Laurent, Quebec, Canada · Hubs YYZ, YUL, YVR +1On-time 3Hospitality 3Food 3Drinks 5Service 4On-time 3Hospitality 3Food 3Drinks 5Service 443.6Customer service 4/5
44Air SeoulRSOn-time 4Hospitality 4Food 3Drinks 3Service 4On-time 4Hospitality 4Food 3Drinks 3Service 443.6Customer service 4/5
45China AirlinesTaoyuan, Taiwan · Hub TPEOn-time 3Hospitality 3Food 4Drinks 4Service 4On-time 3Hospitality 3Food 4Drinks 4Service 443.6Customer service 4/5
46China Southern AirlinesGuangzhou, China · Hubs CAN, PEKOn-time 4Hospitality 3Food 3Drinks 4Service 4On-time 4Hospitality 3Food 3Drinks 4Service 443.6Customer service 4/5
47IndiGoGurgaon, India · Hubs DEL, BOM, BLROn-time 3Hospitality 4Food 3Drinks 4Service 4On-time 3Hospitality 4Food 3Drinks 4Service 443.6Customer service 4/5
48Jeju AirJeju City, South Korea · Hubs CJU, ICNOn-time 4Hospitality 4Food 3Drinks 3Service 4On-time 4Hospitality 4Food 3Drinks 3Service 443.6Customer service 4/5
49Jin AirLJOn-time 4Hospitality 3Food 4Drinks 3Service 4On-time 4Hospitality 3Food 4Drinks 3Service 443.6Customer service 4/5
50Kenya AirwaysNairobi, Kenya · Hub NBOOn-time 3Hospitality 5Food 3Drinks 3Service 4On-time 3Hospitality 5Food 3Drinks 3Service 443.6Customer service 4/5
51T'way AirTWOn-time 4Hospitality 3Food 3Drinks 4Service 4On-time 4Hospitality 3Food 3Drinks 4Service 443.6Customer service 4/5
52AeroflotMoscow, Russia · Hub SVOOn-time 4Hospitality 3Food 2Drinks 4Service 4On-time 4Hospitality 3Food 2Drinks 4Service 443.4Customer service 4/5
53BahamasairNassau, Bahamas · Hub NASOn-time 3Hospitality 4Food 4Drinks 2Service 4On-time 3Hospitality 4Food 4Drinks 2Service 443.4Customer service 4/5
54SmartwingsPrague, Czech Republic · Hub PRGOn-time 4Hospitality 3Food 4Drinks 2Service 4On-time 4Hospitality 3Food 4Drinks 2Service 443.4Customer service 4/5
55TUI fly NetherlandsSchiphol-Rijk, Netherlands · Hubs AMS, EIN, RTMOn-time 4Hospitality 4Food 2Drinks 3Service 4On-time 4Hospitality 4Food 2Drinks 3Service 443.4Customer service 4/5
56Vietnam AirlinesHanoi, Vietnam · Hubs HAN, SGNOn-time 3Hospitality 3Food 4Drinks 3Service 4On-time 3Hospitality 3Food 4Drinks 3Service 443.4Customer service 4/5
57WestJetCalgary, Alberta, Canada · Hubs YYC, YYZ, YEG +1On-time 2Hospitality 4Food 4Drinks 3Service 4On-time 2Hospitality 4Food 4Drinks 3Service 443.4Customer service 4/5
58flydubaiDubai, United Arab Emirates · Hub DXBOn-time 4Hospitality 3Food 3Drinks 3Service 4On-time 4Hospitality 3Food 3Drinks 3Service 443.4Customer service 4/5
59Aerolineas ArgentinasBuenos Aires, Argentina · Hubs AEP, EZEOn-time 3Hospitality 2Food 4Drinks 3Service 4On-time 3Hospitality 2Food 4Drinks 3Service 443.2Customer service 4/5
60AeroregionalQuito, Ecuador · Hub UIOOn-time 3Hospitality 3Food 4Drinks 2Service 4On-time 3Hospitality 3Food 4Drinks 2Service 443.2Customer service 4/5
61Air GreenlandNuuk, Greenland · Hub GOHOn-time 4Hospitality 4Food 2Drinks 2Service 4On-time 4Hospitality 4Food 2Drinks 2Service 443.2Customer service 4/5
62Air SerbiaBelgrade, Serbia · Hub BEGOn-time 3Hospitality 3Food 3Drinks 3Service 4On-time 3Hospitality 3Food 3Drinks 3Service 443.2Customer service 4/5
63Air TransatMontreal, Quebec, Canada · Hubs YUL, YYZOn-time 3Hospitality 2Food 3Drinks 4Service 4On-time 3Hospitality 2Food 3Drinks 4Service 443.2Customer service 4/5
64Canadian NorthOttawa, Ontario, Canada · Hubs YFB, YZFOn-time 4Hospitality 3Food 2Drinks 3Service 4On-time 4Hospitality 3Food 2Drinks 3Service 443.2Customer service 4/5
65ConviasaMaiquetía, Venezuela · Hubs CCS, PMVOn-time 3Hospitality 3Food 2Drinks 4Service 4On-time 3Hospitality 3Food 2Drinks 4Service 443.2Customer service 4/5
66Croatia AirlinesZagreb, Croatia · Hubs ZAG, SPU, DBVOn-time 2Hospitality 4Food 4Drinks 2Service 4On-time 2Hospitality 4Food 4Drinks 2Service 443.2Customer service 4/5
67Czech AirlinesNo longer flyingPrague, Czech Republic · Hub PRGOn-time 4Hospitality 3Food 3Drinks 2Service 4On-time 4Hospitality 3Food 3Drinks 2Service 443.2Customer service 4/5
68Ethiopian AirlinesAddis Ababa, Ethiopia · Hub ADDOn-time 3Hospitality 2Food 4Drinks 3Service 4On-time 3Hospitality 2Food 4Drinks 3Service 443.2Customer service 4/5
69Southern Airways ExpressAddison, Texas, United States · Hubs DFW, PIT, STLOn-time 2Hospitality 4Food 4Drinks 2Service 4On-time 2Hospitality 4Food 4Drinks 2Service 443.2Customer service 4/5
70Surinam AirwaysPYOn-time 3Hospitality 3Food 3Drinks 3Service 4On-time 3Hospitality 3Food 3Drinks 3Service 443.2Customer service 4/5
71Thai AirAsiaFDOn-time 3Hospitality 3Food 3Drinks 3Service 4On-time 3Hospitality 3Food 3Drinks 3Service 443.2Customer service 4/5
72Copa AirlinesPanama City, Panama · Hub PTYOn-time 3Hospitality 2Food 2Drinks 4Service 4On-time 3Hospitality 2Food 2Drinks 4Service 443.0Customer service 4/5
73Link AirwaysFCOn-time 3Hospitality 3Food 2Drinks 3Service 4On-time 3Hospitality 3Food 2Drinks 3Service 443.0Customer service 4/5
74Plus Ultra Líneas AéreasMadrid, Spain · Hub MADOn-time 2Hospitality 4Food 3Drinks 2Service 4On-time 2Hospitality 4Food 3Drinks 2Service 443.0Customer service 4/5
75SunExpressAntalya, Turkey · Hubs AYT, ADB, ESBOn-time 2Hospitality 2Food 3Drinks 4Service 4On-time 2Hospitality 2Food 3Drinks 4Service 443.0Customer service 4/5
76Air ArabiaG9On-time 2Hospitality 2Food 2Drinks 4Service 4On-time 2Hospitality 2Food 2Drinks 4Service 442.8Customer service 4/5
77Air DolomitiDossobuono, Italy · Hubs MUC, FRAOn-time 2Hospitality 2Food 4Drinks 2Service 4On-time 2Hospitality 2Food 4Drinks 2Service 442.8Customer service 4/5
78Boliviana de AviacionCochabamba, Bolivia · Hubs CBB, VVI, LPBOn-time 2Hospitality 3Food 3Drinks 2Service 4On-time 2Hospitality 3Food 3Drinks 2Service 442.8Customer service 4/5
79Cape AirHyannis, Massachusetts, United States · Hubs BOS, HYA, SJUOn-time 3Hospitality 2Food 3Drinks 2Service 4On-time 3Hospitality 2Food 3Drinks 2Service 442.8Customer service 4/5
80EquairNo longer flyingQuito, Ecuador · Hubs UIO, GYEOn-time 2Hospitality 2Food 4Drinks 2Service 4On-time 2Hospitality 2Food 4Drinks 2Service 442.8Customer service 4/5
81Jet2Leeds, United Kingdom · Hubs LBA, MAN, STNOn-time 4Hospitality 2Food 2Drinks 2Service 4On-time 4Hospitality 2Food 2Drinks 2Service 442.8Customer service 4/5
82Jordan AviationJYOn-time 2Hospitality 2Food 2Drinks 4Service 4On-time 2Hospitality 2Food 2Drinks 4Service 442.8Customer service 4/5
83LASER AirlinesCaracas, Venezuela · Hubs CCS, LRMOn-time 2Hospitality 2Food 4Drinks 2Service 4On-time 2Hospitality 2Food 4Drinks 2Service 442.8Customer service 4/5
84LOT Polish AirlinesWarsaw, Poland · Hubs WAW, KRKOn-time 2Hospitality 3Food 2Drinks 2Service 4On-time 2Hospitality 3Food 2Drinks 2Service 442.6Customer service 4/5
85NorwegianFornebu, Norway · Hubs OSL, BGO, ARN +1On-time 3Hospitality 2Food 2Drinks 2Service 4On-time 3Hospitality 2Food 2Drinks 2Service 442.6Customer service 4/5
86WiderøeBodø, Norway · Hubs BGO, BOO, OSL +2On-time 3Hospitality 2Food 2Drinks 2Service 4On-time 3Hospitality 2Food 2Drinks 2Service 442.6Customer service 4/5
87Cebu Pacific5JOn-time 2Hospitality 2Food 2Drinks 2Service 4On-time 2Hospitality 2Food 2Drinks 2Service 442.4Customer service 4/5
88Air CaraibesLes Abymes, Guadeloupe · Hubs ORY, PTP, FDFOn-time 5Hospitality 5Food 4Drinks 5Service 3On-time 5Hospitality 5Food 4Drinks 5Service 334.4Customer service 3/5
89Austrian AirlinesSchwechat, Austria · Hub VIEOn-time 5Hospitality 4Food 5Drinks 5Service 3On-time 5Hospitality 4Food 5Drinks 5Service 334.4Customer service 3/5
90Delta Air LinesAtlanta, Georgia, United States · Hubs ATL, DTW, MSP +5On-time 5Hospitality 4Food 5Drinks 5Service 3On-time 5Hospitality 4Food 5Drinks 5Service 334.4Customer service 3/5
91LufthansaCologne, Germany · Hubs FRA, MUCOn-time 4Hospitality 5Food 5Drinks 4Service 3On-time 4Hospitality 5Food 5Drinks 4Service 334.2Customer service 3/5
92Norse Atlantic AirwaysArendal, Norway · Hubs LGW, OSL, JFKOn-time 3Hospitality 5Food 5Drinks 5Service 3On-time 3Hospitality 5Food 5Drinks 5Service 334.2Customer service 3/5
93Oman AirMuscat, Oman · Hub MCTOn-time 4Hospitality 5Food 5Drinks 4Service 3On-time 4Hospitality 5Food 5Drinks 4Service 334.2Customer service 3/5
94SriLankan AirlinesULOn-time 5Hospitality 5Food 5Drinks 3Service 3On-time 5Hospitality 5Food 5Drinks 3Service 334.2Customer service 3/5
95Edelweiss AirKloten, Switzerland · Hub ZRHOn-time 5Hospitality 4Food 5Drinks 3Service 3On-time 5Hospitality 4Food 5Drinks 3Service 334.0Customer service 3/5
96Aer LingusCloghran, Ireland · Hub DUBOn-time 3Hospitality 5Food 4Drinks 4Service 3On-time 3Hospitality 5Food 4Drinks 4Service 333.8Customer service 3/5
97Air AustralSainte-Marie, Réunion · Hubs RUN, DZAOn-time 4Hospitality 5Food 3Drinks 4Service 3On-time 4Hospitality 5Food 3Drinks 4Service 333.8Customer service 3/5
98Discover AirlinesFrankfurt, Germany · Hubs FRA, MUCOn-time 4Hospitality 4Food 4Drinks 4Service 3On-time 4Hospitality 4Food 4Drinks 4Service 333.8Customer service 3/5
99EurowingsDüsseldorf, Germany · Hubs DUS, CGN, HAM +2On-time 3Hospitality 4Food 5Drinks 4Service 3On-time 3Hospitality 4Food 5Drinks 4Service 333.8Customer service 3/5
100LATAM AirlinesSantiago, Chile · Hubs SCL, LIM, GRU +1On-time 4Hospitality 3Food 5Drinks 4Service 3On-time 4Hospitality 3Food 5Drinks 4Service 333.8Customer service 3/5

100 airlines ranked · scores 5 down to 3

Top 100 airlines

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